Workforce Management Analyst
slice
Workforce Management Analyst at slice is a full time role based in Skopje, Macedonia, North Macedonia. It was published on 20 May 2026 and was open at last check.
| Role | Workforce Management Analyst |
|---|---|
| Company | slice |
| Location | Skopje, Macedonia, North Macedonia |
| Employment type | Full Time |
| Published | 20 May 2026 |
| Status | Open at last check |
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.
Role Overview
The Workforce Management (WFM) Analyst is responsible for forecasting demand, building staffing plans, optimizing schedules, and driving performance visibility across the operation. This role ensures service levels are achieved while maintaining cost efficiency and productivity standards. Please note that this opportunity is offered on a contractual basis and involves second-shift work hours.
Key Responsibilities
Forecasting & Capacity Planning
- Develop short- and long-term volume forecasts using historical trends and business drivers.
- Translate forecasts into staffing requirements and hiring/backfill recommendations.
- Model shrinkage assumptions (PTO, breaks, training, meetings, attrition).
Scheduling & Real-Time Management
- Build optimized schedules aligned with demand patterns.
- Monitor real-time performance and proactively recommend intraday adjustments.
- Support floor management decisions during peak or high-risk intervals.
Performance & Productivity Analysis
- Track and report on key KPIs (Service Level, AHT, ASA, Occupancy, Adherence).
- Calculate team utilization and individual productivity metrics.
- Identify performance gaps and recommend operational improvements.
Payroll & Reporting
- Calculate working hours, night shift hours, and overtime per team.
- Prepare accurate reports for Finance and Payroll.
- Ensure alignment between workforce data and payroll records.
Cross-Functional Partnership
- Partner with Operations Managers and Leadership on capacity planning and performance strategy.
- Support budget planning and cost control initiatives.
Qualifications
- 2–4 years of experience in Workforce Management or Operations Analytics in a Contact Center environment and experience with calls, chats, SMS and emails
- Strong Excel / Google Sheets skills (advanced formulas, pivot tables).
- Experience with WFM systems and BI tools or SQL (e.g. NICE, Verint, Calabrio).
- Strong understanding of forecasting, capacity modeling, and contact center KPIs.
- Experience in high-growth or fast paced environments.
- Excellent analytical thinking and stakeholder communication skills.
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
- 30 minute meeting with Recruiter
- 30 minute with Hiring Manager
- Offer!
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
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For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Create your free OnJob profile to apply — we'll take you to slice's application after sign-up. · Posted 20 May 2026.
Workforce Management Analyst at slice — questions answered
What does the Workforce Management Analyst role at slice pay?
slice does not publish a salary on this Workforce Management Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Workforce Management Analyst role at slice based?
slice lists this Workforce Management Analyst role in Skopje, Macedonia, North Macedonia, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with slice before you apply.
Is the Workforce Management Analyst role at slice still open?
The Workforce Management Analyst posting at slice was open at OnJob's last check of the employer's careers page, having been published on 20 May 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Workforce Management Analyst role at slice?
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