Community Manager

Community Manager

Remote | Full-time

Annualized Equivalent: $31,200–$41,600/year based on 40 hours/week
Hourly Rate: $15–$20/hour

About the Role

Join a remote team as a proactive and energetic Community Manager focused on delivering exceptional customer experiences and building a positive, engaged community. You’ll manage customer inquiries and complaints, resolve support tickets, de-escalate challenging interactions, and ensure customer feedback is communicated effectively across internal teams.

Key Responsibilities

Customer Support & Community Engagement

• Respond promptly to customer questions and complaints across multiple channels.

• Manage and resolve customer support tickets accurately and efficiently.

• Monitor community activity and proactively identify potential issues or opportunities.

• Foster a positive, inclusive, and engaging community environment.

Conflict Resolution

• De-escalate challenging customer interactions and conflicts.

• Apply sound judgment to resolve issues and work toward positive outcomes.

• Handle sensitive or difficult customer situations professionally.

Documentation & Collaboration

• Maintain clear and accurate records of community interactions and ticket histories.

• Collaborate with internal teams to ensure customer needs are addressed.

• Share relevant customer feedback and insights with internal stakeholders.

• Prioritize tasks and manage workload effectively in a remote environment.

Required Skills & Experience

• Demonstrated experience in customer support or community management.

• Strong conflict de-escalation and crisis management skills.

• Experience using ticket management systems and customer support tools.

• Excellent written and verbal communication skills.

• Strong time management, organization, and prioritization skills.

• Ability to work independently in a fully remote environment.

• Energetic, resourceful, and solution-oriented approach to problem solving.

• Proven ability to deliver exceptional customer experiences.

• Familiarity with online community platforms and moderation best practices is an advantage.

• Experience working with distributed or remote teams is an advantage.

• Data-driven approaches to improving community engagement are an advantage.

Compensation

Annualized Equivalent: $31,200–$41,600/year based on 40 hours/week
Hourly Rate: $15–$20/hour

The annualized figure is an hourly-equivalent reference.

Role Details

• Role Type: Full-time

• Work Arrangement: Fully Remote

• Focus: Customer support, community engagement, ticket management, conflict resolution, documentation, and customer experience