International Customer Support Executive | Voice, Chat & Email Process Specialist

We are seeking a Customer Service Representative to join our team. The role involves handling voice, email, and chat interactions in a hybrid work environment based in Vikhroli.

Key responsibilities

• Handle inbound voice calls from customers.

• Respond to customer inquiries via email.

• Manage live chat support sessions.

• Maintain accurate records of all interactions.

• Provide feedback to improve processes and service levels.

Required qualifications

• Minimum 1 year experience in a call center or customer support role.

• Fluent English communication skills.

• Proficiency with voice, email, and chat platforms.

• Ability to provide required documents (salary slips, offer letter, relieving letter).

Nice to have

• Experience with CRM tools.

• Familiarity with hybrid work setups.