Medical Administrative Assistant - Work From Home FT/PT

The Medical Administrative Assistant provides essential support to our clinical team by handling patient communications, processing billing information, and maintaining accurate records. This full‑time/part‑time position operates from a home office while adhering to our strict confidentiality and compliance standards.

Key responsibilities

• Answer patient calls and emails promptly, delivering courteous and accurate information.

• Enter and verify patient data, appointment details, and insurance information into the EMR system.

• Prepare and submit medical claims, follow up on denials, and reconcile payments.

• Maintain organized electronic files, ensuring HIPAA compliance at all times.

• Assist with scheduling, confirming appointments, and managing cancellations.

• Generate routine reports on billing status, patient volume, and service metrics.

• Collaborate with providers and the billing team to resolve billing discrepancies.

Required qualifications

• 1–3 years of experience in a medical office or healthcare administrative setting.

• Proficiency in customer service with strong verbal and written communication skills.

• Accurate data‑entry abilities and familiarity with electronic health record (EHR) systems.

• Hands‑on experience with medical billing, coding basics, and claim submission.

• Ability to work independently from a home office while meeting productivity targets.

• Knowledge of HIPAA regulations and commitment to patient confidentiality.

Nice to have

• Certification in Medical Billing & Coding (CPC, CCS, or equivalent).

• Experience with popular billing software such as Kareo, Athena, or AdvancedMD.

• Basic understanding of insurance verification and pre‑authorization processes.

• Familiarity with remote collaboration tools (e.g., Zoom, Microsoft Teams).