ServiceNow WSD BPC

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ServiceNow WSD BPC

REMOTE

*Role summary.* Act as the functional bridge between business stakeholders and the implementation team by driving discovery, requirements gathering, process design, and solution validation activities.

*Key responsibilities*

- Conduct business workshops.
- Gather and validate requirements.
- Perform fit-gap assessments.
- Create user stories and acceptance criteria.
- Configure functional elements and validate solution behavior.
- Support testing, training, and deployment activities.
- Assist with stakeholder sign-offs and Hypercare support.

*Experience*

- 5+ years ServiceNow functional consulting experience.
- Strong business analysis and workshop facilitation skills.
- Experience in WSD, FSM, EAM, ITSM, or workplace transformation programs.