TEAM MEMBER L2 SUPPORT

JOB PURPOSE:

To manage and deliver Level2 Capabilities of the Digital applications.               

PRINCIPAL ACCOUNTABILITIES

·       Ensuring uptime of the Digital Sourcing Applications.

·       Effectively manage the L2 Bucket of the Digital application, which involves query handling, Issue resolution, root cause analysis, fixes to the issues and ensuring permanent fixtures to the repeated issues.

·       Ensure timely closures of requests, providing faster workarounds and handling users diligently.

·       Knowledge Base creation and communicate to the appropriate stake holders.

·       Effectively manage escalations and provide support to the team wherever required.

·       Support all business activities critical to respective application