Technical Support Specialist -III

The Technical Support Specialist - III will provide expert assistance in sourcing and troubleshooting technical issues. This role is critical in ensuring customer satisfaction and operational efficiency within the technical support team.

Key responsibilities

• Assist in sourcing technical resources and solutions for customer inquiries.

• Provide timely and effective support to customers via multiple channels.

• Document and track customer interactions and technical issues.

• Collaborate with cross-functional teams to resolve complex problems.

• Conduct follow-ups to ensure customer satisfaction with the provided solutions.

• Stay updated on product knowledge and technical advancements.

• Participate in training and development initiatives as required.

Required qualifications

• Bachelor's degree or equivalent experience in a technical field.

• 0-1 years of experience in a technical support role.

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication abilities.

Nice to have

• Experience with sourcing tools and methodologies.

• Familiarity with customer relationship management (CRM) software.

• Knowledge of software development processes.