Travel Sales & Operations Associate

●      Respond promptly to inbound leads across phone, email, WhatsApp, social channels, aggregators and walk-ins.  

●      Use consultative selling to understand guest needs, recommend suitable domestic products and close bookings.  

●      Conduct timely follow-ups, handle objections, and own the sales funnel from first contact to payment confirmation. 

●      Initiate outbound follow-ups for warm/campaign leads and re-engage past guests for repeat business. 

●      Maintain and update systems with lead status, guest preferences and conversion notes Operational Planning & Pre-tour Coordination 

●      Coordinate with hosts, vendors and third parties to confirm logistics for all confirmed domestic experiences.  

●      Prepare and upload approved events/tours on the KT website and aggregator platforms.  

●      Finalise itineraries, confirm host allocations and ensure operational readiness ahead of tour.  

Accounting, Reconciliation & Reporting:  

●      Follow up on customer payments, reconcile event finances, and assist in issuing invoices where applicable.  

●      Prepare timely reconciliations for host payouts, tour reimbursements and vendor settlements. 

●      Report on sales performance, lead conversion metrics, and guest satisfaction KPIs. 

●      Liaise with Marketing and Digital teams to support brochure content, mailers, campaign launches and social media promotions.  

●      Help with ORM responses, posting official updates (weekly schedule / 

WhatsApp stories) and supporting campaign follow ups for lead generation.