Sr. Manager - Technical Operations

Job Summary

Job Description

Responsibilities:

• Leading technical operations teams, ensuring effective management of productivity, quality, and staffing to meet operational goals
• Overseeing daily technical activities, including installation, service, construction, and materials management for company success
• Maintaining system compliance with NCTA, FCC regulations, and company operating standards
• Developing and refining operational procedures and practices to enhance departmental performance
• Ensuring completion of all technical service and maintenance work, both scheduled and on-demand
• Conducting performance reviews and reporting to ensure accountability and continuous improvement
• Creating training programs and quality guidelines to prepare staff for emerging technological advancements
• Formulating and managing operational budgets, ensuring fiscal discipline and resource allocation align with strategic plans
• Coordinating with other departments to address customer issues and integrate new technology solutions
• Facilitating staff and system readiness for new technology demands by engaging in consistent deployment planning discussions
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• Cable/telecommunications experience highly preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Compensation

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience