Associate Engineer
Nagarro
Associate Engineer at Nagarro is a full time role based in 30 Vesey Street New York, New York, 30 Vesey Street New York, New York, United States. It was published on 6 September 2023 and was open at last check.
| Role | Associate Engineer |
|---|---|
| Company | Nagarro |
| Location | 30 Vesey Street New York, New York, 30 Vesey Street New York, New York, United States |
| Employment type | Full Time |
| Published | 6 September 2023 |
| Status | Open at last check |
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Must have skills: Job Description : Duties and Responsibilities • Answering phones and chats from customers professionally and responding to customer inquiries • Provide L1 and L2 support to the parents, staff, and other DOE customers. • Engaging language translation services as needed, nine languages using a third-party tool. • Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool • Researching required information using available resources such as knowledge base, workflows, and defined scripts. • Identifying customer problem and following the script to provide resolution. • Obtaining and evaluating all relevant data to handle inquiries. • Recording details of comments, inquiries, and actions taken • Escalate priority issues to the team leaders for a successful resolution. • Routing created tickets to the appropriate L2/ L3/ L4 teams for resolution. • Completing call notes and call reports as necessary and updating them in the CRM. • Other duties as assigned. Essential Knowledge & Experience: • Help desk experience and managing tickets, preferably in the public services. Minimum of 2 years’ experience of supporting IT Help Desk for clients • Excellent written and oral communication skills coupled with a customer service orientation. • Experience with CRM/ITSM tools preferred. • Showing that you are self-motivated with a willingness to take on the challenge of solving client’s problems. • Demonstrated experience in independent troubleshooting of technical issues for clients. • Work cooperatively within the team, exchange information, and assist other team members in achieving team objectives and work outcomes. • Microsoft tools experience, word, xls, ppt. • Open availability as required for rostering the operations
Create your free OnJob profile to apply — we'll take you to Nagarro's application after sign-up. · Posted 6 Sept 2023.
Associate Engineer at Nagarro — questions answered
What does the Associate Engineer role at Nagarro pay?
Nagarro does not publish a salary on this Associate Engineer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Associate Engineer role at Nagarro based?
Nagarro lists this Associate Engineer role in 30 Vesey Street New York, New York, 30 Vesey Street New York, New York, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Nagarro before you apply.
Is the Associate Engineer role at Nagarro still open?
The Associate Engineer posting at Nagarro was open at OnJob's last check of the employer's careers page, having been published on 6 September 2023. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Associate Engineer role at Nagarro?
Apply to the Associate Engineer at Nagarro role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Nagarro's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
