Sr. Analyst, WFM Planning & Scheduling
Concentrix
Sr. Analyst, WFM Planning & Scheduling at Concentrix is a full time role based in 5th & 7th Floors, India. It was published on 6 August 2026 and was open at last check.
| Role | Sr. Analyst, WFM Planning & Scheduling |
|---|---|
| Company | Concentrix |
| Location | 5th & 7th Floors, India |
| Employment type | Full Time |
| Published | 6 August 2026 |
| Status | Open at last check |
Job Title:
Job Description
Role: Sr. Analyst, WFM Planning & Scheduling
Location: Gurugram
Years of Experience: 1+ years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Create capacity plans for enterprise and co-create with partners for their sites.
- Prepare, monitor, and generate appropriate mathematical models and leverage WFM tools to generate staffing requirements.
- Work on the overall capacity planning for hc
- Would need to continuously monitor the performance against the plans and refine and redefine assumptions as and when required.
- Modeling FTE requirements for long term and short-term including capacity recommendations to close gaps and optimize resources.
- Conduct stakeholder review meetings with the stakeholders for sign-off of short-term capacity plan
- Maintain historical data and trends.
- Review DOW and Intraday patterns
- AHT profiling
- Assumption management
- Own HC reconciliation with partner WFM teams.
Desired Skills:
- Overall 1-2+ years in a planning role for a contact Center.
- Experience in managing multi-site and multi-vendor environment.
- Strong process and mathematical orientation
- Experience of data modelling, simulations, and scenario planning
- Experience of stakeholder management and aptitude of planning risk identifications
- Analytical and good understanding of Contact Centre metrics
- Strong business acumen
- Should be a good communicator and a collaborator.
- Strong Communicator and decision maker
- Experience on NICE WFM will be an added advantage.
- Strong attention to detail and sense of professionalism and ability to develop relationships.
Educational Qualification – Graduation
Disclaimer:- Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 6 Aug 2026.
Sr. Analyst, WFM Planning & Scheduling at Concentrix — questions answered
What does the Sr. Analyst, WFM Planning & Scheduling role at Concentrix pay?
Concentrix does not publish a salary on this Sr. Analyst, WFM Planning & Scheduling listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. Analyst, WFM Planning & Scheduling role at Concentrix based?
Concentrix lists this Sr. Analyst, WFM Planning & Scheduling role in 5th & 7th Floors, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. Analyst, WFM Planning & Scheduling role at Concentrix still open?
The Sr. Analyst, WFM Planning & Scheduling posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 6 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
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