Sr. Supervisor, Training & Quality
Concentrix
Sr. Supervisor, Training & Quality at Concentrix is a full time role based in situated in Maddilapalem Village, India. It was published on 10 July 2026 and was open at last check.
| Role | Sr. Supervisor, Training & Quality |
|---|---|
| Company | Concentrix |
| Location | situated in Maddilapalem Village, India |
| Employment type | Full Time |
| Published | 10 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Drive quality excellence across sales-focused LOB operations, ensuring superior customer experience, compliance, and revenue optimization. The role partners closely with sales, operations, and clients to improve conversion, reduce leakage, and enhance overall performance.
Key Responsibilities
1. Quality & Sales Performance Management
- Define and implement quality frameworks aligned to sales KPIs (conversion rate, AOV, revenue per call).
- Monitor and evaluate sales interactions to ensure effective pitch, objection handling, and closure techniques.
- Identify revenue leakage areas and drive corrective actions.
2. Analytics & Insights
- Analyze QA data to uncover trends impacting sales performance and customer experience.
- Provide actionable insights to improve conversion, cross-sell, and upsell effectiveness.
- Build dashboards and reports for leadership and clients.
3. Coaching & Capability Building
- Partner with training teams to design targeted coaching interventions for sales agents.
- Conduct calibration sessions and feedback loops to improve agent effectiveness.
- Enable teams with best-in-class sales practices and scripts.
4. Client & Stakeholder Management
- Act as a quality SPOC for clients, presenting performance insights and improvement plans.
- Align quality metrics with client expectations and contractual KPIs.
- Drive governance through regular reviews and business updates.
5. Compliance
- Ensure adherence to regulatory and compliance requirements (especially in BFSI/regulated sales).
- Standardize processes to improve consistency, accuracy, and quality of sales interactions.
6. Team Leadership
- Manage QA teams, ensuring productivity, accuracy, and development.
- Foster a culture of quality, accountability, and performance excellence.
Key Metrics / KPIs
- Sales conversion rate
- Revenue per interaction
- Quality audit scores
- Compliance adherence
- Reduction in errors and revenue leakage
Qualifications & Skills
- Graduate
- Min 4 years of experience in Training/Quality within sales/contact centre environment
- Strong understanding of sales processes, call auditing, and coaching methodologies
- Expertise in data analytics, reporting
- Excellent client communication and stakeholder management skills
Preferred Experience:
Proven track record of driving measurable sales impact through quality interventions
- Exposure to BFSI, telecom, or high-volume sales contact centres
- Experience in domestic voice processes - Mandatory
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 10 Jul 2026.
Sr. Supervisor, Training & Quality at Concentrix — questions answered
What does the Sr. Supervisor, Training & Quality role at Concentrix pay?
Concentrix does not publish a salary on this Sr. Supervisor, Training & Quality listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. Supervisor, Training & Quality role at Concentrix based?
Concentrix lists this Sr. Supervisor, Training & Quality role in situated in Maddilapalem Village, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. Supervisor, Training & Quality role at Concentrix still open?
The Sr. Supervisor, Training & Quality posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 10 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr. Supervisor, Training & Quality role at Concentrix?
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