Technical I, Global Service Desk (TCF)
Concentrix
Technical I, Global Service Desk (TCF) at Concentrix is a full time role based in 5th & 7th Floors, India. It was published on 21 July 2026 and was open at last check.
| Role | Technical I, Global Service Desk (TCF) |
|---|---|
| Company | Concentrix |
| Location | 5th & 7th Floors, India |
| Employment type | Full Time |
| Published | 21 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
The Technical I – Global Service Desk Engineer is responsible for providing first level and intermediate technical support to end users. This role involves troubleshooting complex technical issues, handling high severity incidents, ensuring SLA adherence, and delivering a high standard of customer experience in a 24×7 operational environment.
Key Responsibility
Technical Support & Troubleshooting:
- Provide comprehensive technical support for: o Cloud platforms: Google Cloud Platform, AWS and Citrix o Operating Systems (Windows) and enterprise applications
- Perform installation, configuration, and troubleshooting of: o Softphones, VDI environments, and remote desktop solutions
- Handle break/fix issues, system errors, access problems, and connectivity issues.
2. Incident & Service Management:
- Manage and resolve Priority 1 / Severity 1 incidents, ensuring minimal business disruption.
- Accurately log, track, update, and close tickets within defined SLA and ITSM processes.
- Escalate issues to appropriate resolver groups when required, with proper documentation.
3. Quality & Compliance:
- Monitor and evaluate inbound/outbound calls, chats, and emails to ensure quality standards.
- Participate in internal quality audits and process reviews to identify gaps and improvement opportunities.
- Maintain strong adherence and compliance with organizational and client policies.
4. Stakeholder & Client Interaction
- Deliver exceptional customer service with a professional, solution‑oriented approach.
- Communicate clearly with end users, leadership, operations, quality teams, and client stakeholders.
- Maintain strong knowledge of client programs, systems, and service expectations.
· Complete all assigned, mandatory training within the timeframe provided
· Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 21 Jul 2026.
Technical I, Global Service Desk (TCF) at Concentrix — questions answered
What does the Technical I, Global Service Desk (TCF) role at Concentrix pay?
Concentrix does not publish a salary on this Technical I, Global Service Desk (TCF) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Technical I, Global Service Desk (TCF) role at Concentrix based?
Concentrix lists this Technical I, Global Service Desk (TCF) role in 5th & 7th Floors, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Technical I, Global Service Desk (TCF) role at Concentrix still open?
The Technical I, Global Service Desk (TCF) posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 21 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Technical I, Global Service Desk (TCF) role at Concentrix?
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