Sr. Analyst, WFM Planning
Concentrix
Sr. Analyst, WFM Planning at Concentrix is a full time role based in Tower D, India. It was published on 20 July 2026 and was open at last check.
| Role | Sr. Analyst, WFM Planning |
|---|---|
| Company | Concentrix |
| Location | Tower D, India |
| Employment type | Full Time |
| Published | 20 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities
- Planning & Scheduling
- Manpower Planning, Scheduling, Transitioning new logos
- Understanding of Workload and HC calculations
- Manage long-term staff planning and lead the monthly staff planning.
- Maintain constant communication with Business to ensure that the desired staffing adjustments and cost-effective output are delivered.
- Manpower Planning, Scheduling, Transitioning new logos
- Determine and execute work schedules, diagnose problems, and recommend optimization to be cost effective.
- Generate short and long-term staffing models and provide recommendations based on robust and effective analysis.
- Prepare and publish WBRs, MBRs, QBRs
- Prepare PPTs and presentations
- Run scenarios and simulations basis requirement
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis
- Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business
Desired Skills
- Effective communication skills.
- Advanced knowledge of MS products, particularly Excel and PowerPoint, VBA, Macros and PowerBI will be an added advantage.
- Extensive experience with WFM software.
- Exposure to NICE IEX WFM tool is required.
- Comfortable in a fast-paced environment.
- Ability to make decisions in time sensitive ambiguous situations.
- Expertise in capacity planning models is mandatory.
- Knowledge of Contact Centre methodologies and operational principles
Education: Graduate
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 20 Jul 2026.
Sr. Analyst, WFM Planning at Concentrix — questions answered
What does the Sr. Analyst, WFM Planning role at Concentrix pay?
Concentrix does not publish a salary on this Sr. Analyst, WFM Planning listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. Analyst, WFM Planning role at Concentrix based?
Concentrix lists this Sr. Analyst, WFM Planning role in Tower D, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. Analyst, WFM Planning role at Concentrix still open?
The Sr. Analyst, WFM Planning posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 20 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr. Analyst, WFM Planning role at Concentrix?
Apply to the Sr. Analyst, WFM Planning at Concentrix role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Concentrix's own application page. Creating a profile is free and needs no card.
Related jobs you can win
Hand-picked roles that match this listing on skills, category and location — each scored to your profile inside OnJob.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.