Supervisor, Quality
Concentrix
Supervisor, Quality at Concentrix is a full time role based in IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32, India. It was published on 8 September 2026 and was open at last check.
| Role | Supervisor, Quality |
|---|---|
| Company | Concentrix |
| Location | IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32, India |
| Employment type | Full Time |
| Published | 8 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Designation: Supervisor, Quality
Profile: Supervisor, Quality
Location: Gurgaon
Years of Experience: 4+ years
Job Description:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key role & Responsibilities
- Lead a team of QaaS Analysts and ensure delivery of quality, productivity, and client commitments.
- Review and validate RCA findings across audits, disputes, and escalations.
- Conduct deep dives on quality performance issues and identify systemic drivers behind errors and misses.
- Analyze dispute trends, overturn patterns, and quality variances to identify opportunities for improvement.
- Distinguish between policy gaps, training gaps, reviewer errors, tooling issues, and workflow/process deficiencies.
- Drive calibration sessions and ensure alignment.
- Partner directly with client stakeholders to discuss audit findings, RCA outcomes, dispute analyses, and recommendations.
- Prepare and present structured insight decks, performance reviews, and business recommendations.
- Coach analysts on RCA methodologies, policy interpretation, critical thinking, and investigative approaches.
- Drive continuous improvement initiatives based on observed trends and recurring root causes.
- Work closely with Operations, Training, Policy, and Product teams to improve quality outcomes.
Skills Required.
RCA & Investigative Thinking
- Strong RCA capability
- Experience with 5 Why, Fishbone, Six Sigma concepts
- Ability to connect symptoms with underlying causes
- Experience conducting client-facing discussions
- Ability to defend findings with data and evidence
- Executive communication and presentation skills
Quality & Policy
- Deep understanding of quality frameworks
- Policy interpretation and edge-case handling
- Calibration and quality governance experience
Analytical Capability
- Trend analysis
- Performance deep dives
- Dispute analysis and recommendation building
Ideal Experience
- 5-8 years overall experience
- 2+ years leading Quality, Analytics, Trust & Safety, Risk, or Investigations teams
- Strong experience in RCA, client reviews, calibrations, and quality governance
- Prior client-facing experience preferred
Educational Qualification – Graduation
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 8 Sept 2026.
Supervisor, Quality at Concentrix — questions answered
What does the Supervisor, Quality role at Concentrix pay?
Concentrix does not publish a salary on this Supervisor, Quality listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Supervisor, Quality role at Concentrix based?
Concentrix lists this Supervisor, Quality role in IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Supervisor, Quality role at Concentrix still open?
The Supervisor, Quality posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 8 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Supervisor, Quality role at Concentrix?
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