Manager I, Quality
Concentrix
Manager I, Quality at Concentrix is a full time role based in IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32, India. It was published on 10 September 2026 and was open at last check.
| Role | Manager I, Quality |
|---|---|
| Company | Concentrix |
| Location | IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32, India |
| Employment type | Full Time |
| Published | 10 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Profile Overview
QM will lead the engagement, managing client relationships, quality performance, RCA insights, dispute governance, policy recommendations, and business reviews. This is a consultative leadership role requiring strong client management, analytical problem-solving, and executive communication. Success depends less on traditional QA scorecard management and more on conducting investigations, deriving insights, influencing stakeholders, and driving business improvements through evidence-based recommendations.
Role and key responsibilities:
- Own overall delivery and governance of the Quality program.
- Serve as the primary quality leader for client engagements, reviews, and governance forums.
- Lead discussions with stakeholders on performance trends, recurring issues, dispute outcomes, quality risks, and strategic recommendations.
- Conduct exec-level performance deep dives and convert insights into actionable improvement plans.
- Govern quality audits, calibrations, RCA frameworks, and dispute management processes.
- Review complex cases, escalations, and overturn analyses to identify systemic issues and improvement opportunities.
- Provide recommendations on policy interpretation, workflow improvements, training effectiveness, and operational controls.
- Identify quality risks before they impact business performance and proactively recommend mitigation strategies.
- Drive alignment across Operations, Training, WFM, Policy, Product, and Client teams.
- Lead QTLs and Analysts to ensure high-quality outputs, strong analytical rigor, and consistent client experience.
- Build and maintain a culture focused on critical thinking, investigation quality, data-driven decision making, and continuous improvement.
Key skills and knowledge:
Client Leadership
- Strong stakeholder and client management experience
- Ability to influence decision-making through data and insights
- Executive-level communication and storytelling
Advanced RCA & Analytics
- Deep investigative and analytical capability
- Performance deep dives and trend analysis
- Experience driving actions from quality insights
Policy & Quality Governance
- Strong policy interpretation capability
- Calibration leadership
- Dispute and overturn management
People Leadership
- Team leadership and capability development
- Cross-functional collaboration
- Program governance and strategic planning
Ideal Experience
- 8-12 years overall experience
- 3+ years managing Quality, Analytics, Risk, Trust & Safety, Compliance, or Investigations programs
- Significant client-facing experience mandatory
- Experience presenting insights and recommendations directly to senior client stakeholders
- Strong background in RCA, policy interpretation, dispute management, quality governance, and business improvement initiatives
- Six Sigma Green Belt / Black Belt preferred
Educational qualification – Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 10 Sept 2026.
Manager I, Quality at Concentrix — questions answered
What does the Manager I, Quality role at Concentrix pay?
Concentrix does not publish a salary on this Manager I, Quality listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Manager I, Quality role at Concentrix based?
Concentrix lists this Manager I, Quality role in IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Manager I, Quality role at Concentrix still open?
The Manager I, Quality posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 10 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Manager I, Quality role at Concentrix?
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