Director | Service Delivery Management | Alexandria | Retail Vertical
Sutherland
Director | Service Delivery Management | Alexandria | Retail Vertical at Sutherland is a full time role based in Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt. It was published on 19 August 2026 and was open at last check.
| Role | Director | Service Delivery Management | Alexandria | Retail Vertical |
|---|---|
| Company | Sutherland |
| Location | Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt |
| Employment type | Full Time |
| Published | 19 August 2026 |
| Status | Open at last check |
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For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Sutherland is seeking a dynamic and strategic-thinking person to join us as the Director of Service Delivery overseeing one of our growing Retail programs! This position will be based onsite in Alexandria. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Directors in this role get to:
- Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
- Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
- Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
- Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
Our most successful candidates will have:
- Experience managing a workforce of 300+ employees within the contact center or BPO industry.
- 8+ years of progressive management experience, with 5 years of managing service delivery for an account
- Strong understanding of both Customer Service and Sales operations.
- Proven experience in performance management across Egypt-based lines of business, with potential future responsibility for Jamaica.
- Previous experience in the retail sector is an advantage.
- Hands-on experience managing both voice and digital channels, including chat and SMS.
- This is an onsite role based in Alexandria.
- Candidates must currently be based in Alexandria, as relocation support is not available.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 19 Aug 2026.
Director | Service Delivery Management | Alexandria | Retail Vertical at Sutherland — questions answered
What does the Director | Service Delivery Management | Alexandria | Retail Vertical role at Sutherland pay?
Sutherland does not publish a salary on this Director | Service Delivery Management | Alexandria | Retail Vertical listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Director | Service Delivery Management | Alexandria | Retail Vertical role at Sutherland based?
Sutherland lists this Director | Service Delivery Management | Alexandria | Retail Vertical role in Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Director | Service Delivery Management | Alexandria | Retail Vertical role at Sutherland still open?
The Director | Service Delivery Management | Alexandria | Retail Vertical posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 19 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Director | Service Delivery Management | Alexandria | Retail Vertical role at Sutherland?
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