Lead Process Engineer

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn’t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 5,500 team members supporting the company’s global strategy and operations.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win.

About this opportunity:

The vision of the process engineering team is to add value to every process. In every engagement design/redesign a feasible process, recommend a viable product solution - to ease and elevate experiences for Vendor, TM and Guest. Think holistically, keeping retail fundamentals at the core.

The Lead Process Engineer is an independent contributor that reports to the Director – Process Engineering. This role will work alongside team members from the business to understand the current state, upstream and downstream processes, then identify opportunities for improvement and make recommendations to policy, process and technology to impact business outcomes positively. Through their partnership with various cross functional teams this role will support key enterprise initiatives as well as build an environment that reinforces continuous improvement of business processes, increases consistency, reduces guest pain points and empowers other team members to enhance the value of the service they provide. This person will play a critical role in enabling leverage of intelligent automation tools (RPA, Chatbot, AI/ML, GenAI) to drive efficiency & guest experience.

As a Lead Process Engineer, you will need to have the experience and skills to:

• Take a hands-on approach to conduct process diagnostics using lean and six sigma tools
• Drive A3 problem solving projects and conducting value stream mapping workshops
• Identify impactful opportunities for operational improvements across end-to-end value streams
• Gather information and perform data analysis to evaluate best fit approach of either problem solving or process reimagination
• Facilitate journey mapping and human centred design thinking workshops
• Lead small and large project groups (junior to senior management) to drive changes that impact business
• Deliver lean and six sigma trainings as needed
• Utilize problem solving efforts on key projects to improve quality, reduce cost and eliminate waste
• Run working sessions with business stakeholders that drive conclusions, agreements and outcomes
• Create regular reports on performance against project initiatives and goals
• Translates business needs into requirements, respecting a guest-centric perspective and end-to-end design vision.
• Conduct cost benefit analysis for all recommendations
• Coach process teams on standard lean systems, tools, techniques, mindsets and behaviors
• Coach senior management and partner teams in the use of practice methodologies and tools
• Work with the Director of Process Engineering to develop and execute detailed work plans, schedules, project estimates, resource plans, and status reports
• Provides leaders with project status updates, feedback, and appropriate reporting on key process focused objectives
• Create transformation roadmaps
• Perform other related duties as assigned or required

Requirements:

• Master’s Degree; from a prestigious institution like IIM, ISB would be preferable
• Bachelor’s Degree; from a prestigious institution like IIT, REC or equivalent
• Minimum of 8 years of work experience in a process improvement role
• Lean 6 Sigma Black Belt Certified or has demonstrated knowledge of Lean and Six Sigma
• Excellent working knowledge of the Microsoft Office Suite (especially Powerpoint, Excel)
• Proficient with Minitab
• Knowledge of Process Mining is an added advantage
• Ability to effectively deliver outcomes for the activities and objectives listed above.