Agentic AI Engineer, Vice president
State Street
Agentic AI Engineer, Vice president at State Street is a full time role based in Bangalore, India. It was published on 1 September 2026 and was open at last check.
| Role | Agentic AI Engineer, Vice president |
|---|---|
| Company | State Street |
| Location | Bangalore, India |
| Employment type | Full Time |
| Published | 1 September 2026 |
| Status | Open at last check |
Role Overview
Production Support Lead to own end ‑ to ‑ end support for a new agentic AI platform that integrates with multiple upstream systems (email ingestion, market data, alerting, internal applications) and writes to downstream systems across Front Office, Middle Office, and Back Office. The platform is fully hosted on AWS, with connectivity to on ‑ prem identity, vault, and enterprise systems.
The Lead will face business users of the platform , run a global follow ‑ the ‑ sun support model, and manage both internal staff and an external managed ‑ services vendor providing operational manpower and user ‑ facing support coverage.
Key Responsibilities
Global Support Ownership
Establish and run a follow ‑ the ‑ sun support model across India, US, UK, and Europe.
Serve as the primary escalation point for all production issues; escalate to engineering only when required .
Build internal support capability while managing vendor ‑ provided offshore/onshore teams for seamless 24×7 coverage.
Vendor Management ( Managed ‑ Services Partner)
Act as the operational owner for the managed ‑ services vendor, ensuring SLA adherence, staffing adequacy, and quality of service.
Conduct daily/weekly governance with vendor leads: issue reviews, performance tracking, and continuous improvement.
Ensure vendor analysts follow runbooks, SOPs, and escalation protocols precisely.
Drive alignment between vendor teams and internal engineering/support groups on incident handling, communication standards, and release readiness.
Evaluate vendor performance, identify gaps, and implement corrective actions or capability enhancements.
Business & Stakeholder Management
Serve as the face of production support for Department A business users.
Manage relationships with upstream/downstream system owners across Front, Middle, and Back Office.
Lead communication during incidents, releases, and major changes, ensuring clarity and timeliness.
Technical Leadership
Lead incident management, root ‑ cause analysis, capacity planning, and performance tuning for low ‑ latency , high ‑ throughput workflows.
Partner with DevOps and SRE teams to d rive automation and intelligent tooling to reduce manual support load and improve MTTR.
Engineering Partnership & Feedback Loop
Partner closely with in ‑ house SRE, DevOps, Infrastructure, and execution pods to provide structured feedback from production issues.
Recommend fixes, design improvements, and automation opportunities to reduce recurring incidents and ease support pressure.
Ensure production learnings are fed into backlog grooming, release planning, and architectural discussions.
Influence engineering roadmaps by highlighting operational bottlenecks, scaling needs, and reliability gaps.
Operational Excellence
Engage with release and change management processes across global environments.
Ensure compliance with enterprise risk, audit, and business continuity requirements.
Maintain runbooks, SOPs, knowledge repositories, and operational readiness for new features.
Required Experience & Skills
15+ years in application/production support, including L1–L3 ownership.
Proven leadership in global support operations and vendor ‑ managed delivery models.
Strong experience managing external partners providing follow ‑ the ‑ sun support and user ‑ facing services.
Hands ‑ on background with AWS, Linux/Windows, databases (MongoDB, Oracle, Sybase), and scripting (Shell/Python).
Familiarity with enterprise schedulers (Autosys, Control ‑ M ), ITSM tools (ServiceNow, JIRA), and monitoring platforms.
Demonstrated ability to work with SRE/DevOps/Infra teams to drive reliability improvements.
Excellent communication and stakeholder ‑ facing skills, especially with business users and cross ‑ functional teams.
Preferred Qualifications
Exp osure to AI /.
ITIL certification.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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Agentic AI Engineer, Vice president at State Street — questions answered
What does the Agentic AI Engineer, Vice president role at State Street pay?
State Street does not publish a salary on this Agentic AI Engineer, Vice president listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Agentic AI Engineer, Vice president role at State Street based?
State Street lists this Agentic AI Engineer, Vice president role in Bangalore, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with State Street before you apply.
Is the Agentic AI Engineer, Vice president role at State Street still open?
The Agentic AI Engineer, Vice president posting at State Street was open at OnJob's last check of the employer's careers page, having been published on 1 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
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