Customer Experience Representative
Refyne
Customer Experience Representative at Refyne is a full time role based in Bangalore, Bangalore, , India. It was published on 12 October 2021 and was open at last check.
| Role | Customer Experience Representative |
|---|---|
| Company | Refyne |
| Location | Bangalore, Bangalore, , India |
| Employment type | Full Time |
| Published | 12 October 2021 |
| Status | Open at last check |
We started Refyne with the mission of helping the people of India adopt not only the idea of financial wellness but also build a lifestyle around it. We are a country backed by hundreds of millions of employees who come from diverse fields and together make our country move forward. It's this joint effort that makes us one of the most prominent economies in the world.
We want to enable people by bringing transparency to their financials - accessible right in the palm of their hand. Our product informs the customer about how much they earn in real time and helps them access their earnings as and when they need it. We strongly believe this access is every employee’s right. We help customers understand their spending patterns and use the most advanced yet simple-to-use technology to keep them on top of their finances.
We, at Refyne, are building a platform that will not only improve people’s financial management but also put them in the driver’s seat to control their financial position. By avoiding debt trap from payday loans companies, high-interest microlenders and by giving them exposure to better and personalised financial products, Refyne is building a better and sustainable financial behaviour. Last but not the least, we’re building an inclusive platform that gives everyone the same opportunity to be financially healthy, irrespective of how new they may be to the formal financial system.
Refyne is backed by some of the most marquee investors from around the world. They believe in our mission and have successfully implemented this model in other countries allowing us to learn from the best.
One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Responsibilities
● Handle inbound and outbound calls
● Identify customers’ needs, clarify information, research the issue at hand and provide solutions
● Work in coordination with the internal support teams to ensure quick resolutions
● Document any feedback received from the customers for the review by the product team at a later stage
● Label the queries we receive from customers under different tags to understand what drives support traffic
● Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
● Track relevant support metrics and prepare reports for the purpose of quality assessment
● 2 to 3 years work experience in customer experience
● Proficient in English and Hindi
● Great organizational and time management abilities
● Superb communication, collaboration, and problem-solving skills
- Be the part of an experienced founding team that has a highly successful startup track-record
- Work with a team backed by some of the best global investors
- Flexible working hours; we are well-equipped to allow our teams to work remotely, whenever they want
- Competitive salary with other employment perks
- Be part of the team that is on the path of creating India’s first real-time, on-demand salary platform
Create your free OnJob profile to apply — we'll take you to Refyne's application after sign-up. · Posted 12 Oct 2021.
Customer Experience Representative at Refyne — questions answered
What does the Customer Experience Representative role at Refyne pay?
Refyne does not publish a salary on this Customer Experience Representative listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Experience Representative role at Refyne based?
Refyne lists this Customer Experience Representative role in Bangalore, Bangalore, , India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Refyne before you apply.
Is the Customer Experience Representative role at Refyne still open?
The Customer Experience Representative posting at Refyne was open at OnJob's last check of the employer's careers page, having been published on 12 October 2021. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Experience Representative role at Refyne?
Apply to the Customer Experience Representative at Refyne role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Refyne's own application page. Creating a profile is free and needs no card.
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