Leadership - Fulfiment & Experience (Strategy & Ops)

About the Team

You will join the Fulfilment and Experience (F&E) leadership team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users.

From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.

About the Role

As a Director within F&E, you will be a critical anchor shaping how buyers and sellers experience the platform and how efficiently and reliably it runs. This is a highly generalist leadership role designed for a strategic problem-solver who can navigate seamlessly between long-term strategic transformation and large-scale, metrics-driven execution.

Rather than being confined to a single vertical, you will own one (and over time, potentially more than one) of Meesho's most critical F&E charters. Depending on where the business needs you most and where your strengths lie, this could be any of:

• Valmo Platform & Network Economics: Scale Meesho’s low-cost logistics ecosystem. Drive unbundled logistics innovation across Valmo Airhubs (first/last mile), Valmo Bases (sortation/middle mile), and Captains & Pilots (franchise partners and delivery execution) to reduce Cost-Per-Delivery-Order (CPDO) while improving SLA predictability.
• Speed Platform & Valmo Express: Build product and operational levers that make fast delivery a structural advantage. Drive program adoption (e.g., "FAST" badges, early-morning cutoff SLAs, dedicated FE pickups) to lower RTO (Return to Origin) and cancellation rates.
• User Experience & Buyer Trust: Architect end-to-end pre- and post-order journeys for India’s price-sensitive Tier-2+ consumers. Solve complex operational challenges around 7-day return lifecycles, fake-delivery mitigation, and localized tracking updates.
• Seller (Supplier) Experience: Own seller onboarding, dispatch panels, auto-manifesting, claims engines, and payout predictability. Protect seller economics in a 0% commission ecosystem through efficient return disputations and inventory health tools.
• Central Cost & Reliability Platforms: Manage overall platform health, CPDO baselines, and cross-dock reliability through machine learning forecasting tools and automated Control Towers.