CST - Executive/Associate - Paytm Travel (Flights)
Paytm
CST - Executive/Associate - Paytm Travel (Flights) at Paytm is a full time role based in Bengaluru, Karnataka. It was published on 21 April 2026 and was open at last check.
| Role | CST - Executive/Associate - Paytm Travel (Flights) |
|---|---|
| Company | Paytm |
| Location | Bengaluru, Karnataka |
| Employment type | Full Time |
| Published | 21 April 2026 |
| Status | Open at last check |
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.
Responsibilities:
Customer Experience:
Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries.
Identify and address trends in customer complaints and feedback.
Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience.
Operational Excellence:
Implement process improvements and best practices to enhance team productivity and customer satisfaction.
Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.
Stay up to date on industry trends and best practices in customer service.
Qualifications
Collaborate with other departments to resolve customer issues and improve the platform.
Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service.
Why Join Us:
- A collaborative output driven program that brings cohesiveness across businesses throughtechnology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!
Create your free OnJob profile to apply — we'll take you to Paytm's application after sign-up. · Posted 21 Apr 2026.
CST - Executive/Associate - Paytm Travel (Flights) at Paytm — questions answered
What does the CST - Executive/Associate - Paytm Travel (Flights) role at Paytm pay?
Paytm does not publish a salary on this CST - Executive/Associate - Paytm Travel (Flights) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the CST - Executive/Associate - Paytm Travel (Flights) role at Paytm based?
Paytm lists this CST - Executive/Associate - Paytm Travel (Flights) role in Bengaluru, Karnataka, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Paytm before you apply.
Is the CST - Executive/Associate - Paytm Travel (Flights) role at Paytm still open?
The CST - Executive/Associate - Paytm Travel (Flights) posting at Paytm was open at OnJob's last check of the employer's careers page, having been published on 21 April 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the CST - Executive/Associate - Paytm Travel (Flights) role at Paytm?
Apply to the CST - Executive/Associate - Paytm Travel (Flights) at Paytm role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Paytm's own application page. Creating a profile is free and needs no card.
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