Fraud Analyst – Customer Experience
Jupiter
Fraud Analyst – Customer Experience at Jupiter is a full time role based in Bengaluru, KA, India. The listing asks for 1–3 yrs of experience. Listed skills: Fraud Risk, Customer First and communication skills. It was published on 13 April 2026 and was open at last check.
| Role | Fraud Analyst – Customer Experience |
|---|---|
| Company | Jupiter |
| Location | Bengaluru, KA, India |
| Employment type | Full Time |
| Experience asked | 1–3 yrs |
| Skills listed | Fraud Risk, Customer First and communication skills |
| Published | 13 April 2026 |
| Status | Open at last check |
What we do:
Money. It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. That’s why at Jupiter, our mission is to improve your financial well-being by giving you full control over your money, helping you track, save, and invest with confidence. We’re a financial services platform that uses technology to simplify money management. Whether it’s a savings account, payments, loans, credit cards, investments, or smart money tools it’s all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.
Our journey: J upiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.
We've built a team of creative thinkers and domain experts, driven by a shared vision of a transparent and inclusive financial ecosystem.
We’ve embraced cutting- edge technology with high ownership and deep customer obsession. Our team, spanning Mobile, Platform, Data, AI & ML — is building to scale products across the board. From AI to behavioural science, we’re creating world class banking experiences, and we’re looking for more builders to join us.
Who we're looking for:
We are seeking a meticulous and detail-oriented Fraud Analyst to join our growing team. The ideal candidate will have experience in fraud detection, investigation, and prevention, particularly within the financial services or fintech sectors. The candidate will play a critical role in protecting the organization and its customers from fraudulent activities by identifying suspicious behavior, investigating cases, and ensuring proper fraud prevention measures are implemented.
Roles and Responsibilities:
- Handle customer queries related to fraudulent or suspicious transactions via calls, emails, and chats.
- Investigate and analyse transactions flagged for potential fraud.
- Coordinate with partner banks and relevant stakeholders for account actions such as freeze, lien marking, or unblocking.
- Assist customers with dispute resolution and guide them on necessary documentation.
- Follow up with customers for additional information and provide timely updates.
- Maintain accurate records of cases, communications, and actions taken.
- Ensure adherence to company policies, compliance standards, and regulatory requirements.
- Identify patterns or trends in fraudulent activities and escalate concerns proactively.
What is needed for this role:
- Bachelor’s degree in any discipline (preferred).
- 1–3 years of experience in in customer support, preferably in banking/fintech or fraud operations or payments.
- Strong communication skills (verbal and written) Hindi & English
- Ability to work in shift-based environments, including weekends if required.
- Good analytical and problem-solving abilities.
- Ability to handle sensitive situations with professionalism and empathy.
- Familiarity with banking processes, UPI transactions, and fraud prevention (preferred).
- Proficiency in MS Office and customer support tools.
Brownie Points for:
Experience mentoring juniors or managing agency/vendor partners.
Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.
Want to know more about us? Hop onto the links below:
About us
Our values
Our Journey
Create your free OnJob profile to apply — we'll take you to Jupiter's application after sign-up. · Posted 13 Apr 2026.
Fraud Analyst – Customer Experience at Jupiter — questions answered
What does the Fraud Analyst – Customer Experience role at Jupiter pay?
Jupiter does not publish a salary on this Fraud Analyst – Customer Experience listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Fraud Analyst – Customer Experience role at Jupiter based?
Jupiter lists this Fraud Analyst – Customer Experience role in Bengaluru, KA, India, advertised as full time work at that location and asking for 1–3 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Jupiter before you apply.
What skills does the Fraud Analyst – Customer Experience role at Jupiter require?
The Fraud Analyst – Customer Experience at Jupiter listing names Fraud Risk, Customer First and communication skills. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Fraud Analyst – Customer Experience role at Jupiter?
Jupiter asks for 1–3 yrs of experience on this Fraud Analyst – Customer Experience posting, alongside Fraud Risk, Customer First and communication skills. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Fraud Analyst – Customer Experience role at Jupiter still open?
The Fraud Analyst – Customer Experience posting at Jupiter was open at OnJob's last check of the employer's careers page, having been published on 13 April 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Fraud Analyst – Customer Experience role at Jupiter?
Apply to the Fraud Analyst – Customer Experience at Jupiter role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Jupiter's own application page. Creating a profile is free and needs no card.
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