ITSM Specialist
Continental
ITSM Specialist at Continental is a full time role based in Bengaluru, KA, Bengaluru, KA, India. It was published on 20 February 2026 and was open at last check.
| Role | ITSM Specialist |
|---|---|
| Company | Continental |
| Location | Bengaluru, KA, Bengaluru, KA, India |
| Employment type | Full Time |
| Published | 20 February 2026 |
| Status | Open at last check |
ContiTech AG is a German company that develops and manufactures technical elastomer products, rubber and plastic functional parts, components, and systems for machine and plant engineering, mining, and other industries. The company was founded in 1991 and is headquartered in Hanover, Germany. ContiTech develops, manufactures and markets products, systems and intelligent components made of rubber, plastic, metal and fabric. The company develops and manufactures cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries.
We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara, Romania. As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
- Implement and maintain ITIL-based processes and best practices
- Manage and optimize service management tools, such as BMC Helix
- Analyze IT service performance metrics and generate reports for continuous improvement
- Collaborate with cross-functional teams to identify and resolve IT service issues
- Develop and maintain documentation for ITSM processes and procedures
- Conduct regular audits of ITSM processes to ensure compliance and effectiveness
- Provide training and support to IT staff on ITSM tools and processes
- Participate in incident, problem, change, knowledge, and other process management activities
- Contribute to the development of service level agreements (SLAs) and key performance indicators (KPIs)
- Stay up-to-date with industry trends and emerging technologies in ITSM
- Bachelor's degree in Information Technology, Computer Science, or a related field
- ITIL certification (preferably ITIL V3 Foundation or higher)
- 1-2 years of experience in IT Service Management concepts or practices
- Strong knowledge of ITIL framework and IT service management best practices
- Experience with process improvement methodologies and implementation
- Familiarity with ITSM process implementation and optimization, including one or more non-ITIL frameworks
- Strong data analysis and reporting capabilities
- Proficiency in service management tools such as BMC Helix
- High level of analytical, critical-thinking, and problem-solving skills
- Effective communication skills, both written and verbal, oriented to Process and Project Management, Procedures, and Collaboration
- Basic familiarity in one or more technical IT operations and support areas, e.g. networks, servers, workplace, applications, IT audit, cybersecurity, etc.
- User level expertise with software/hardware capabilities for utilization of networks and data
Ready to drive with Continental? Take the first step and fill in the online application.
Create your free OnJob profile to apply — we'll take you to Continental's application after sign-up. · Posted 20 Feb 2026.
ITSM Specialist at Continental — questions answered
What does the ITSM Specialist role at Continental pay?
Continental does not publish a salary on this ITSM Specialist listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the ITSM Specialist role at Continental based?
Continental lists this ITSM Specialist role in Bengaluru, KA, Bengaluru, KA, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Continental before you apply.
Is the ITSM Specialist role at Continental still open?
The ITSM Specialist posting at Continental was open at OnJob's last check of the employer's careers page, having been published on 20 February 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the ITSM Specialist role at Continental?
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