Support Engineer
Apna
Support Engineer at Apna is a contract role based in Bengaluru, Karnataka, India. It was published on 14 July 2025 and was open at last check.
| Role | Support Engineer |
|---|---|
| Company | Apna |
| Location | Bengaluru, Karnataka, India |
| Employment type | Contract |
| Published | 14 July 2025 |
| Status | Open at last check |
About the Role:
We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.
What is the scope & responsibility of the Role?
- Support Apna’s IT Operations
- Address user tickets related to hardware, software, and networking issues
- Ensure timely patching, software installations, and updates on end-user devices
- Conduct remote troubleshooting and resolve technical issues
- Set up and configure laptops, desktops, and mobile devices for new joiners
- Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
- Coordinate with L2/L3 teams for escalations and follow-ups
- Comply with all company policies and procedures
Skills/Strength of an Ideal Candidate
- 2-3 years of relevant Service desk experience
- Familiarity with Windows and macOS operating systems
- Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
- Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
- Good troubleshooting skills for laptops, mobile devices, and basic network issues
- Knowledge of AV/VC systems and peripherals
- Strong customer service mindset and willingness to learn
- Ability to work in a fast-paced, collaborative environment
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
- Troubleshoot client software and basic network connectivity problems
- Ability to perform remote troubleshooting and provide clear instructions.
- AV/VC deployment experience (Polycom, Zoom/BlueJeans)
- Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.
Good Communication Skills
Create your free OnJob profile to apply — we'll take you to Apna's application after sign-up. · Posted 14 Jul 2025.
Support Engineer at Apna — questions answered
What does the Support Engineer role at Apna pay?
Apna does not publish a salary on this Support Engineer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Support Engineer role at Apna based?
Apna lists this Support Engineer role in Bengaluru, Karnataka, India, advertised as contract work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Apna before you apply.
Is the Support Engineer role at Apna still open?
The Support Engineer posting at Apna was open at OnJob's last check of the employer's careers page, having been published on 14 July 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Support Engineer role at Apna?
Apply to the Support Engineer at Apna role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Apna's own application page. Creating a profile is free and needs no card.
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