Team Lead, Field Service Operations
Turno
Team Lead, Field Service Operations at Turno is a full time role based in Bengaluru, KA, India. It was published on 19 June 2026 and was open at last check.
| Role | Team Lead, Field Service Operations |
|---|---|
| Company | Turno |
| Location | Bengaluru, KA, India |
| Employment type | Full Time |
| Published | 19 June 2026 |
| Status | Open at last check |
Experience: 8+ Years
Location: Bangalore
Department: Operations / Service
About the Role
We are seeking an experienced and technically strong Team Lead – Field Service Operations to lead field service activities for residential and commercial energy storage deployments. The role will be responsible for managing field technicians, supporting pre-sales technical activities, ensuring high-quality installations, troubleshooting complex technical issues, and driving overall service excellence.
Key Responsibilities
Team Leadership & Service Management
- Lead, mentor, and manage a team of Field Service Technicians across multiple locations.
- Allocate resources, monitor team performance, and ensure adherence to service SLAs.
- Conduct regular training sessions and technical upskilling programs for the field team.
- Establish best practices and standard operating procedures for field operations.
Technical Pre-Sales Support
- Partner with Sales Managers to conduct site surveys and technical assessments.
- Evaluate project feasibility and provide recommendations on system design and deployment.
- Support customer discussions by providing technical expertise and solution validation.
- Identify potential installation challenges and recommend mitigation plans.
Installation, Commissioning & Troubleshooting
- Oversee installation and commissioning activities for residential and commercial energy storage systems.
- Act as the primary escalation point for complex technical issues and field troubleshooting.
- Diagnose system failures, analyze root causes, and implement corrective actions.
- Ensure timely resolution of service requests while maintaining high customer satisfaction.
Partner & Stakeholder Management
- Provide technical guidance and support to EPC partners, contractors, and installers.
- Ensure compliance with installation standards, safety regulations, and company guidelines.
- Collaborate with Product, Engineering, Sales, and Operations teams to improve deployment efficiency.
- Build strong relationships with customers and key stakeholders.
Process Improvement & Service Excellence
- Monitor service quality metrics and drive continuous improvement initiatives.
- Capture customer feedback and identify opportunities to enhance service delivery.
- Maintain accurate service records, reports, and technical documentation.
- Implement preventive maintenance and quality assurance measures to reduce field issues.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related field.
- 8+ years of experience in field service operations, technical support, commissioning, or installation management.
- Prior experience leading field service teams and managing customer-facing operations.
- Strong understanding of energy storage systems, solar systems, power electronics, inverters, batteries, and electrical infrastructure.
- Experience working with EPC partners, contractors, and installation teams.
- Strong troubleshooting, problem-solving, and root cause analysis skills.
- Excellent communication, stakeholder management, and team leadership abilities.
- Willingness to travel extensively for site visits and customer support.
Preferred Qualifications
- Experience in the renewable energy, EV charging, battery energy storage systems (BESS), solar, or power systems industry.
- Knowledge of electrical safety standards, commissioning protocols, and regulatory compliance requirements.
- Certification in project management, electrical systems, or service operations would be an added advantage.
Key Competencies
- Technical Leadership
- Team Management
- Customer Focus
- Problem Solving & Diagnostics
- Stakeholder Management
- Operational Excellence
- Process Improvement
- Decision Making
- Cross-functional Collaboration
This role is ideal for a hands-on technical leader who can effectively manage field operations while ensuring exceptional customer experience and high-quality project execution.
Create your free OnJob profile to apply — we'll take you to Turno's application after sign-up. · Posted 19 Jun 2026.
Team Lead, Field Service Operations at Turno — questions answered
What does the Team Lead, Field Service Operations role at Turno pay?
Turno does not publish a salary on this Team Lead, Field Service Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Team Lead, Field Service Operations role at Turno based?
Turno lists this Team Lead, Field Service Operations role in Bengaluru, KA, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Turno before you apply.
Is the Team Lead, Field Service Operations role at Turno still open?
The Team Lead, Field Service Operations posting at Turno was open at OnJob's last check of the employer's careers page, having been published on 19 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Team Lead, Field Service Operations role at Turno?
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