Customer Service Agent Scandinavia
Pergolux
Customer Service Agent Scandinavia at Pergolux is a full time role based in Berlin, State of Berlin, Germany. Listed skills: Customer Experience. It was published on 8 September 2026 and was open at last check.
| Role | Customer Service Agent Scandinavia |
|---|---|
| Company | Pergolux |
| Location | Berlin, State of Berlin, Germany |
| Employment type | Full Time |
| Skills listed | Customer Experience |
| Published | 8 September 2026 |
| Status | Open at last check |
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!
We make the dream possible. Be part of our dream team!
What You’ll Do:
- Professional advice and support for our customers via phone, email, and (video) chat
- Processing orders, including all payment related topics, etc
- Supporting customer for technical product and assembly questions.
- Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
- Coordinating and communicating with transport service providers to ensure smooth delivery processes.
- Data maintenance and process optimization to increase efficiency and service quality.
What We’re Looking For:
- Fluently in any Scandinavian and English Languages to communicate confidently with our customers.
- Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
- Strong communication skills, along with a solution-oriented and empathetic working style.
- Enjoyment of working in a dynamic team and a strong customer service mindset.
- Good self-organization and time management skills to work efficiently.
- IT affinity and the ability to quickly adapt to new systems and tools.
- Willingness to occasionally work evening and weekend shifts
- Residence in Frankfurt or the surrounding area
What we offer:
- A dynamic international work environment in a rapidly growing company with many growth opportunities
- Hybrid work model (80% on-site | 20% remote)
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Strong focus on professional development and skill-building
- Employee pension plan
- Bike Leasing benefit
- Employee referral program
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our Linkedin page!
Create your free OnJob profile to apply — we'll take you to Pergolux's application after sign-up. · Posted 8 Sept 2026.
Customer Service Agent Scandinavia at Pergolux — questions answered
What does the Customer Service Agent Scandinavia role at Pergolux pay?
Pergolux does not publish a salary on this Customer Service Agent Scandinavia listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Service Agent Scandinavia role at Pergolux based?
Pergolux lists this Customer Service Agent Scandinavia role in Berlin, State of Berlin, Germany, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Pergolux before you apply.
What skills does the Customer Service Agent Scandinavia role at Pergolux require?
The Customer Service Agent Scandinavia at Pergolux listing names Customer Experience. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Customer Service Agent Scandinavia role at Pergolux still open?
The Customer Service Agent Scandinavia posting at Pergolux was open at OnJob's last check of the employer's careers page, having been published on 8 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Service Agent Scandinavia role at Pergolux?
Apply to the Customer Service Agent Scandinavia at Pergolux role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Pergolux's own application page. Creating a profile is free and needs no card.
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