NICE - Tier 2 Support Engineer Pipeline
Sutherland
NICE - Tier 2 Support Engineer Pipeline at Sutherland is a full time role based in Bogotá, Bogota, Bogotá, Bogota, Colombia. It was published on 25 September 2025 and was open at last check.
| Role | NICE - Tier 2 Support Engineer Pipeline |
|---|---|
| Company | Sutherland |
| Location | Bogotá, Bogota, Bogotá, Bogota, Colombia |
| Employment type | Full Time |
| Published | 25 September 2025 |
| Status | Open at last check |
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
- Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
- Participate in knowledge transfer activities as required
- Work in accordance with NICE support process, procedures, contractual SLA’s
- Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
- Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff
- Advanced English Level (B2 or higher)
- Minimum 2 years experience supporting large, global, complex enterprise software clients
- Bachelor's degree in Computer Science, Software Engineering or similar technical discipline
- Minimum 2 years experience working mainly on Server issues
- Network troubleshooting skills (working with different tools)
- Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc
- Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention
- Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
- Minimum 2 years’ experience in customer support serving global customers
- Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
- Excellent verbal and written communication skills
This role works under a Hybrid Model (2 days On-site, 3 days at home)
Our facilities are located in Sutherland - Torre Krystal, Bogota.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 25 Sept 2025.
NICE - Tier 2 Support Engineer Pipeline at Sutherland — questions answered
What does the NICE - Tier 2 Support Engineer Pipeline role at Sutherland pay?
Sutherland does not publish a salary on this NICE - Tier 2 Support Engineer Pipeline listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the NICE - Tier 2 Support Engineer Pipeline role at Sutherland based?
Sutherland lists this NICE - Tier 2 Support Engineer Pipeline role in Bogotá, Bogota, Bogotá, Bogota, Colombia, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the NICE - Tier 2 Support Engineer Pipeline role at Sutherland still open?
The NICE - Tier 2 Support Engineer Pipeline posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 25 September 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the NICE - Tier 2 Support Engineer Pipeline role at Sutherland?
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