Customer Service Representative – Hospitality, Telecom & Entertainment Accounts
Sutherland
Customer Service Representative – Hospitality, Telecom & Entertainment Accounts at Sutherland is a full time role based in Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt. It was published on 2 June 2026 and was open at last check.
| Role | Customer Service Representative – Hospitality, Telecom & Entertainment Accounts |
|---|---|
| Company | Sutherland |
| Location | Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt |
| Employment type | Full Time |
| Published | 2 June 2026 |
| Status | Open at last check |
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
About the Role:
We are looking for friendly, confident, and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist customers, resolve issues, and ensure every interaction ends on a positive and professional note.
What you’ll be doing:
- Answering customer questions and providing timely support
- Resolving issues in a calm, professional, and friendly manner
- Communicating clearly and confidently over the phone and via email
- Making customers feel heard, valued, and supported
- Working closely with your team to deliver excellent service
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include responding to customer calls and emails, providing effective solutions, and maintaining accurate records of interactions.
We support a variety of accounts across different industries, including hospitality, airlines, educational platforms, telecommunications, and subscription-based entertainment channels. This variety offers exposure to different customer service environments and enhances your experience across multiple sectors.
Building strong relationships with customers and contributing to a positive, professional team environment are key aspects of this role.
Ability to handle customer complaints professionally and provide empathetic support
English level B2-C1.
Flexibility with night and overnight shifts.
Prior experience in a call center is advantageous but not mandatory.
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 2 Jun 2026.
Customer Service Representative – Hospitality, Telecom & Entertainment Accounts at Sutherland — questions answered
What does the Customer Service Representative – Hospitality, Telecom & Entertainment Accounts role at Sutherland pay?
Sutherland does not publish a salary on this Customer Service Representative – Hospitality, Telecom & Entertainment Accounts listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Service Representative – Hospitality, Telecom & Entertainment Accounts role at Sutherland based?
Sutherland lists this Customer Service Representative – Hospitality, Telecom & Entertainment Accounts role in Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Customer Service Representative – Hospitality, Telecom & Entertainment Accounts role at Sutherland still open?
The Customer Service Representative – Hospitality, Telecom & Entertainment Accounts posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 2 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Service Representative – Hospitality, Telecom & Entertainment Accounts role at Sutherland?
Apply to the Customer Service Representative – Hospitality, Telecom & Entertainment Accounts at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
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