Customer Happiness Advocate (Remote - Canad)
Turtles
Customer Happiness Advocate (Remote - Canad) at Turtles is a full time role based in Remote · 🇨🇦 Canada (remote). Listed skills: Customer Support, Multitasking, Client Relationship Management and Customer Service. It was published on 23 June 2026 and was open at last check.
| Role | Customer Happiness Advocate (Remote - Canad) |
|---|---|
| Company | Turtles |
| Location | Remote · 🇨🇦 Canada (remote) |
| Employment type | Full Time |
| Skills listed | Customer Support, Multitasking, Client Relationship Management and Customer Service |
| Published | 23 June 2026 |
| Status | Open at last check |
Headquarters: Finland
Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland)
Job description
Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!
We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.
Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.
We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.
We're looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
- Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
- Completing follow-up documentation after each customer ticket.
- Offer needs-based solutions, not pushy sales.
- This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.
Requirements
- In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
- Fluent professional English proficiency
- Type a minimum of 50 words per minute (Test yourself online if unsure!)
- Excellent written and spoken communication skills
- Ability to multi-task in a fast-paced environment
- Willingness to help our customers and provide them with a personal experience
- Creative problem solver
- Ability to continuously develop and adapt to a growing team
- You hold yourself to high ethical standards
- Proofread your application!
Benefits
- The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
- 4 weeks of paid vacation per year.
- Private health insurance.
- Home office: we will provide any upgrades you need to your home office setup
- A Kindle with unlimited budget: any Business Book is yours to read!
- Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas.
- Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
- Gifts: we believe in celebrating... it's part of our Work Hard / Play Hard Culture!
To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canad
Create your free OnJob profile to apply — we'll take you to Turtles's application after sign-up. · Posted 23 Jun 2026.
Customer Happiness Advocate (Remote - Canad) at Turtles — questions answered
What does the Customer Happiness Advocate (Remote - Canad) role at Turtles pay?
Turtles does not publish a salary on this Customer Happiness Advocate (Remote - Canad) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Customer Happiness Advocate (Remote - Canad) role at Turtles remote?
Yes — Turtles advertises this Customer Happiness Advocate (Remote - Canad) role as remote, tied to Remote · 🇨🇦 Canada, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Turtles before you apply.
What skills does the Customer Happiness Advocate (Remote - Canad) role at Turtles require?
The Customer Happiness Advocate (Remote - Canad) at Turtles listing names Customer Support, Multitasking, Client Relationship Management and Customer Service. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Customer Happiness Advocate (Remote - Canad) role at Turtles still open?
The Customer Happiness Advocate (Remote - Canad) posting at Turtles was open at OnJob's last check of the employer's careers page, having been published on 23 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Happiness Advocate (Remote - Canad) role at Turtles?
Apply to the Customer Happiness Advocate (Remote - Canad) at Turtles role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Turtles's own application page. Creating a profile is free and needs no card.
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