Team Manager | Telco
Sutherland
Team Manager | Telco at Sutherland is a full time role based in Carmona, Calabarzon, Carmona, Calabarzon, Philippines. It was published on 3 September 2026 and was open at last check.
| Role | Team Manager | Telco |
|---|---|
| Company | Sutherland |
| Location | Carmona, Calabarzon, Carmona, Calabarzon, Philippines |
| Employment type | Full Time |
| Published | 3 September 2026 |
| Status | Open at last check |
Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities:
Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports.
Our most successful candidates will have:
- A Bachelor’s degree or Associate Degree is preferred but not required.
- Experience in managing a team of 18 to 20 associates.
- Experience and first-hand knowledge in a Tech or Telco environment on a customer service line of business.
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
- Strong customer orientation when managing communications and issues.
- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Knowledge of metrics, their measurements, thresholds, targets, and process owners.
- A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.
Internal
- Must have FY26 PDP rating of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 3 Sept 2026.
Team Manager | Telco at Sutherland — questions answered
What does the Team Manager | Telco role at Sutherland pay?
Sutherland does not publish a salary on this Team Manager | Telco listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Team Manager | Telco role at Sutherland based?
Sutherland lists this Team Manager | Telco role in Carmona, Calabarzon, Carmona, Calabarzon, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Team Manager | Telco role at Sutherland still open?
The Team Manager | Telco posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Team Manager | Telco role at Sutherland?
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