Senior Analyst - Order Management

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

• Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.
• Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.
• Maintain meticulous attention to contract details, ensuring alignment with billing policies.
• Analyze order management processes and recommend improvements to enhance efficiency.
• Assist in revenue recognition processes and support audit requirements.
• Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
• Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.
• 5+ years of Order to Cash experience in a high-growth SaaS environment.
• Business degree in Accounting, Finance, or Management preferred.
• Excellent communication skills, with the ability to interact across all levels, functions, and geographies.
• Problem-solving ability with strong attention to detail.
• Good understanding of EX platforms would be plus.
• Customer service-oriented mindset, working collaboratively to improve processes and customer experiences.
• Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint etc.
• Strong time management skills, with the ability to handle multiple tasks and meet deadlines efficiently.

If you are detail-oriented, passionate about process improvement, and thrive in a fast-paced SaaS environment, we encourage you to apply!

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.