Real Time Analyst
Sutherland
Real Time Analyst at Sutherland is a full time role based in Clark, PAMPANGA, Clark, PAMPANGA, Philippines. It was published on 10 June 2026 and was open at last check.
| Role | Real Time Analyst |
|---|---|
| Company | Sutherland |
| Location | Clark, PAMPANGA, Clark, PAMPANGA, Philippines |
| Employment type | Full Time |
| Published | 10 June 2026 |
| Status | Open at last check |
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Lead RTA in this role get to:
Be the expert:
- Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR .
- Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level
Extend support:
- Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering consultants .
- Coordinate offline activities.
- Prepare EOD performance analysis reports
Strengthen relationships:
- Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery.
- Partner with Ops MOD and keeps them informed through callouts on consultant level deviations and KPIs
Our most successful candidates will have:
- At least of 2 year RTA experience on paper in a voice-based account is a must.
- At least one year work experience in a Call Center.
- Strong in MS-Excel and reporting knowledge.
- Good verbal and written communication skills.
- Proficiency in WFM tools
- Basic understanding of call center KPIs: AHT, Service Level.
- Knowledge of Call Center application such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required
- High School Diploma/GED (±11 years).
- Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 10 Jun 2026.
Real Time Analyst at Sutherland — questions answered
What does the Real Time Analyst role at Sutherland pay?
Sutherland does not publish a salary on this Real Time Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Real Time Analyst role at Sutherland based?
Sutherland lists this Real Time Analyst role in Clark, PAMPANGA, Clark, PAMPANGA, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Real Time Analyst role at Sutherland still open?
The Real Time Analyst posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 10 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Real Time Analyst role at Sutherland?
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