Analyst 3 - Business Support & Analytics

Job Summary

Job Description

Core Responsibilities:

Identifies issues, analyzes available data and information and recommends changes to management.

Provides analysis prior to and following any recommended changes.

Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.

Works with stakeholders to understand data, reporting, and analysis needed; partners with team members to deliver to stakeholder requirements.

Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data.

Provides user feedback to management and helps influence future systems enhancements.

Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary.

Conduct regular audits to ensure data integrity.

Creates and maintains multiple operational reporting tools.

Provides analytical support of actual results against budget and feasibility of proposed business strategies.

Consolidates data reports and delivers to help drive data-based strategic decision making.

May create and maintain compliance reports that identify discrepancies within the Company's billing systems.

May prepare reports to be used by other departments to correct billing issues.

Other duties and responsibilities as assigned.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s ) and overtime as necessary.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas .

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity .

Do what's right for each other, our customers, investors, and our communities. Skills/Experience Required:

Advanced SQL Knowledge

Tableau experience

Amdocs data table familiarity

Analytical mindset

Process Improvement experience

Excellent critical thinking and problem solving skills

Ability to explain complex concepts in simplified ways

Strong communication skills

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience