Product Manager, Support Experience
Stripe
Product Manager, Support Experience at Stripe is a full time role based in Dublin, Ireland, Ireland. It was published on 21 August 2026 and was open at last check.
| Role | Product Manager, Support Experience |
|---|---|
| Company | Stripe |
| Location | Dublin, Ireland, Ireland |
| Employment type | Full Time |
| Published | 21 August 2026 |
| Status | Open at last check |
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within the conversational experience.
Responsibilities
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer
- problems and building solutions to them.
- Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll
- need to identify the primitives we need to build to be successful.
- Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
- Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
- Redefine how we think about quality for agentic conversations.
- Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and
- have the desire to create something new.
- 7–12+ years of industry product management experience (does not include internships or co-ops)
- Deep user empathy and a high bar for user experience
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 21 Aug 2026.
Product Manager, Support Experience at Stripe — questions answered
What does the Product Manager, Support Experience role at Stripe pay?
Stripe does not publish a salary on this Product Manager, Support Experience listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Product Manager, Support Experience role at Stripe based?
Stripe lists this Product Manager, Support Experience role in Dublin, Ireland, Ireland, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Product Manager, Support Experience role at Stripe still open?
The Product Manager, Support Experience posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 21 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Product Manager, Support Experience role at Stripe?
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