Automation and Production Support Analyst
Citi
Automation and Production Support Analyst at Citi is a full time role based in Gurgaon Haryana India, India. It was published on 4 June 2026 and was open at last check.
| Role | Automation and Production Support Analyst |
|---|---|
| Company | Citi |
| Location | Gurgaon Haryana India, India |
| Employment type | Full Time |
| Published | 4 June 2026 |
| Status | Open at last check |
Overall Objective:
This role is an intermediate-level position responsible for driving automation initiatives and providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of automation solutions and will be responsible for navigating the approval process to ensure timely delivery.
Key Responsibilities:
- Automation and Development: Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk.
- Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
- CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
- Implementation and approvals: Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery.
- Data Visualization: Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders.
- Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk.
- Stakeholder Management: Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives.
Qualifications:
- Experience: 5-8+ years of relevant experience in an automation or production support role as an individual contributor in a major bank, working within Risk or Marketing teams with a focus on the mortgage and/or retail/commercial banking industry.
- Technical Skills: Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
- CI/CD and DevOps: Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
- Data Visualization: Experience with Tableau for creating dashboards and reports.
- Scripting: Strong scripting skills (e.g., Python, Shell) are a plus.
- Soft Skills: Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
- Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion.
- Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment.
Education:
- Master's degree in Computer Science or Statistics is required.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Create your free OnJob profile to apply — we'll take you to Citi's application after sign-up. · Posted 4 Jun 2026.
Automation and Production Support Analyst at Citi — questions answered
What does the Automation and Production Support Analyst role at Citi pay?
Citi does not publish a salary on this Automation and Production Support Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Automation and Production Support Analyst role at Citi based?
Citi lists this Automation and Production Support Analyst role in Gurgaon Haryana India, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Citi before you apply.
Is the Automation and Production Support Analyst role at Citi still open?
The Automation and Production Support Analyst posting at Citi was open at OnJob's last check of the employer's careers page, having been published on 4 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Automation and Production Support Analyst role at Citi?
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