Program Manager - Enterprise Programs

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The Opportunity

Genpact is converting its G&A functions from process-efficient to agent-enabled. This is not incremental automation. It is a fundamental redesign of how work is structured, how roles are defined, and how the function operates when agents become co-workers.

This role owns that redesign - building the blueprint for what G&A functions look like post-agentic transition and ensuring that blueprint stays intact from design through to deployment.

What You Will Own

Process Redesign. Map end-to-end G&A processes, identify which tasks are candidates for agentic delegation, and define redesigned flows that reflect human-agent collaboration. This is rearchitecting from first principles - not layering automation onto existing processes.

Role Redesign. Define what human roles look like post-transition - which tasks are absorbed by agents, which require human judgment, and what new accountabilities emerge. The output is a coherent role architecture for a G&A function that runs differently, not just a list of tasks people will no longer perform.

Operating Model Design. Own the target operating model for an agentic G&A function - governance structure, decision rights, human-in-the-loop design principles, and the accountability framework that governs how agents are supervised, overridden, and continuously improved.

Governance Conduit. Serve as the structured interface between G&A function leaders, the AI CoE, and delivery teams. This is not coordination - it is design authority. Ensuring what gets built reflects what was designed, and that implementation decisions that deviate are escalated through the right governance channels before, not after, they cause drift.

What You Bring

• Deep domain expertise across at least two G&A functions. You need to be credible in the room with a CFO, CHRO, and CPO simultaneously.
• Demonstrated experience in process redesign and operating model transformation, ideally in a GBS or shared services context.
• Sufficient literacy in agentic AI to be a meaningful conduit with AI CoE - not a builder, but someone who understands what agents can and cannot do, and where design intent typically breaks down in translation to build.
• Structured thinking expressed through frameworks and blueprints. This role produces the design artefacts others build on.
• The disposition to hold a line. In a matrixed environment with separate tech and delivery ownership, design intent erodes under execution pressure. This leader is the one who notices and acts.

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

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Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.