Product Support Engineer
TartanHQ
Product Support Engineer at TartanHQ is a full time role based in Gurugram, HR, India. The listing states pay of ₹8L–₹12L and asks for 2–4 yrs of experience. It was published on 18 June 2026 and was open at last check.
| Role | Product Support Engineer |
|---|---|
| Company | TartanHQ |
| Location | Gurugram, HR, India |
| Employment type | Full Time |
| Pay (as listed) | ₹8L–₹12L |
| Experience asked | 2–4 yrs |
| Published | 18 June 2026 |
| Status | Open at last check |
About TartanHQ
TartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.
We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).
Role Overview
We are seeking a Product Support Engineer with 2-4 years of experience to provide technical support and resolve customer issues for TartanHQ's HR/payroll platform. You will be the technical bridge between customers and our engineering team, diagnosing complex issues, performing root cause analysis, and ensuring high service levels. Your technical skills and customer-first mindset will directly impact customer satisfaction and product reliability.
Key KPIs
- Response time for P0 issues: <4 hours
- SLA adherence: 95%+
- Ticket resolution rate: 20+ tickets/week
- RCA turnaround for critical issues: within 24 hours
Day-to-Day Responsibilities
Your week involves: monitoring support tickets and responding to customer issues, debugging and troubleshooting production problems, writing SQL queries to investigate data issues, documenting RCAs and solutions, and collaborating with engineering on complex issues. You'll triage issues, manage customer communication, and escalate appropriately.
Core Responsibilities
Customer Support & Issue Resolution (60% time allocation)
- Respond to customer support tickets within SLA
- Troubleshoot technical issues using logs, dashboards, and monitoring tools
- Write SQL queries to investigate data inconsistencies
- Test fixes and validate resolutions with customers
- Escalate complex issues to engineering team
Debugging & Root Cause Analysis (25% time allocation)
- Perform RCA for critical production issues
- Identify patterns in bug reports
- Document findings and recommend preventive measures
- Collaborate with engineering on reproduction steps
Documentation & Knowledge (15% time allocation)
- Create and maintain troubleshooting guides
- Build internal knowledge base with common issues
- Improve support processes and ticket workflows
- Provide feedback to product team on usability issues
Required Skills & Qualifications
- 2-4 years of technical support experience
- Proficiency writing and optimizing SQL queries
- Understanding of REST APIs and HTTP protocols
- Basic Python scripting for debugging
- Experience with ticketing systems (JIRA, Zendesk, etc.)
- Ability to analyze application logs and error messages
- Strong communication skills for non-technical customers
Preferred Skills
- B2B SaaS support experience
- Familiarity with HRMS or payroll domain
- Experience with PostgreSQL databases
- Proficiency with Linux command line
- AWS or cloud platform exposure
What We Look For
- Customer advocacy: You prioritize customer success
- Problem-solving: You systematically debug and resolve issues
- Ownership: You follow up until customers are satisfied
- Attention to detail: You document thoroughly
- Learning orientation: You stay curious and improve technical skills
Reporting To
Engineering Manager
Create your free OnJob profile to apply — we'll take you to TartanHQ's application after sign-up. · Posted 18 Jun 2026.
Product Support Engineer at TartanHQ — questions answered
What does the Product Support Engineer role at TartanHQ pay?
The Product Support Engineer at TartanHQ listing states pay of ₹8L–₹12L for the Gurugram, HR, India position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 2–4 yrs of experience.
Where is the Product Support Engineer role at TartanHQ based?
TartanHQ lists this Product Support Engineer role in Gurugram, HR, India, advertised as full time work at that location and asking for 2–4 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with TartanHQ before you apply.
How much experience do you need for the Product Support Engineer role at TartanHQ?
TartanHQ asks for 2–4 yrs of experience on this Product Support Engineer posting. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Product Support Engineer role at TartanHQ still open?
The Product Support Engineer posting at TartanHQ was open at OnJob's last check of the employer's careers page, having been published on 18 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Product Support Engineer role at TartanHQ?
Apply to the Product Support Engineer at TartanHQ role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to TartanHQ's own application page. Creating a profile is free and needs no card.
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