Tech Lead - Enterprise Application N 4C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description he ERP Support Specialist provides support for Hines incoming support requests, troubleshoot and research ERP related system issues, and tests enhancements and system upgrades.

This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges.

Diagnose, troubleshoot, and resolve system issues by analyzing and replicating problems. Escalate complex issues to senior support staff when appropriate.

Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Support the set-up of new companies, business units and charts of accounts in the financial systems.

Administration of JDE End-user security.

Maintain clear and comprehensive documentation of support processes, technical issues, and resolutions for a knowledge base.

Provide a high level of customer satisfaction through professional and timely support services.

EXPERIENCE

A minimum of 2 years of JD Edwards, Yardi or similar ERP system including:

General Ledger, Accounts Payable, Accounts Receivable

Fixed Assets

Real Estate Management a plus

Real Estate industry experience a plus.

Experience working in a team-oriented, collaborative environment.

EDUCATION

Bachelor's Degree or Equivalent Experience

SKILLS/CERTIFICATIONS

Strong knowledge of Microsoft developer products such as SSIS (SQL Server Integration Services), Excellent verbal and written English communication skills, with the ability to convey technical information clearly to non-technical users.

Strong analytical and problem-solving abilities with strong attention to detail.

Excellent time management and prioritization skills to manage multiple support tickets effectively.

A patient and professional demeanor with a strong desire to assist end-users.

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.