SaaS Upgrade Analyst

SaaS Analyst, Senior Associate (Assistant Manager Level)

The Systems Analyst will be responsible for executing technical upgrade of our investment management system (IMS) for SaaS clients. This role involves assessing client systems, planning upgrade strategies, executing upgrade activities, and providing technical support to ensure successful deployment and operation of upgraded systems.

Key Responsibilities:

1. Technical Assessment and Planning:

• Assess client systems and infrastructure to determine compatibility and readiness for upgrades.
• Collaborate with project managers and stakeholders to define technical requirements and dependencies for upgrade projects.
• Develop detailed upgrade plans, including timelines, resource requirements, and risk mitigation strategies.

2. Upgrade Execution and Deployment:

• Lead technical aspects of upgrade projects, including software installation, configuration, and testing.
• Coordinate with development and testing teams to ensure smooth transition to upgraded systems.
• Implement deployment strategies to minimize downtime and disruption to client operations.

3. Testing and Quality Assurance:

• Help develop and execute test plans to validate functionality, performance, and compatibility of upgraded systems.
• Identify and troubleshoot technical issues and discrepancies during testing phases.
• Ensure adherence to quality standards and best practices throughout the upgrade process.

4. Documentation and Knowledge Transfer:

• Create and maintain documentation for knowledge transfer
• Contribute to team training and support clients on upgraded system functionality and usage.
• Facilitate knowledge transfer sessions to share insights and lessons learned from past upgrade projects.

5. Technical Support and Troubleshooting:

• Serve as a primary point of contact for technical support during the upgrade deployments.
• Investigate and resolve technical issues reported by clients or internal stakeholders.
• Escalate complex issues or system failures to appropriate teams for resolution.

6. Continuous Improvement:

• Stay updated on industry trends, best practices, and emerging technologies related to upgrade processes and systems.
• Identify opportunities for process improvement and automation to streamline upgrade workflows.
• Collaborate with cross-functional teams to implement enhancements and optimize upgrade methodologies.

Skills, Experience & Qualifications Required:

• Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
• Proven ability to partner with various internal departments to deliver superior customer service.
• Experience in MS SQL Server and/or Sybase database configuration, operations, and basic administration functions.
• Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
• Excellent customer service skills, technical troubleshooting skills, analytical skills, interpersonal, verbal, and written communication skills.
• Experience with application and database performance monitoring tools, with the ability to identify, troubleshoot, and resolve system performance issues.
• Good experience in automation, scripting, and process improvement.
• Nice to have: Hands-on experience with AI tools and technologies.
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths or Statistics preferred.
• Minimum of 6+ years’ relevant industry experience

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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