Supervisor Quality
Concentrix
Supervisor Quality at Concentrix is a full time role based in IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India. It was published on 6 August 2026 and was open at last check.
| Role | Supervisor Quality |
|---|---|
| Company | Concentrix |
| Location | IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India |
| Employment type | Full Time |
| Published | 6 August 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Roles and Key responsibilities:
- Monitor, evaluate and / or audit a sample of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Key skills and knowledge:
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships
Educational Qualification: Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 6 Aug 2026.
Supervisor Quality at Concentrix — questions answered
What does the Supervisor Quality role at Concentrix pay?
Concentrix does not publish a salary on this Supervisor Quality listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Supervisor Quality role at Concentrix based?
Concentrix lists this Supervisor Quality role in IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Supervisor Quality role at Concentrix still open?
The Supervisor Quality posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 6 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Supervisor Quality role at Concentrix?
Apply to the Supervisor Quality at Concentrix role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Concentrix's own application page. Creating a profile is free and needs no card.
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