Quality Analyst
Concentrix
Quality Analyst at Concentrix is a full time role based in IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India. It was published on 6 August 2026 and was open at last check.
| Role | Quality Analyst |
|---|---|
| Company | Concentrix |
| Location | IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India |
| Employment type | Full Time |
| Published | 6 August 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities :
- High performance delivery on all quality parameters
- Audit chats/email interactions on Product/process, Communication, and soft skills parameters
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- Data analysis and making designated reports/presentations
- Participate in calibrations to ensure consistent scoring & feedback delivery approach
- Communicate to heighten awareness and focus on importance of positive customer experience
- Make recommendations and drive process improvement
- Reduce the learning curve and help enhance the product/process knowledge of new team members
- Ensure that internal policies, procedures and compliance regulations are being followed
- Customer/Client Interactions by using process knowledge and highlighting key areas to work on
- Prepare TNA, publish and execute for 100% closure
- Real Time Support (Production/Live Support) on the floor as per the business requirement
Desired Skills :
- Business and root cause analytical skills
- Skilled to improve team quality
- Ability to conduct transactional monitoring
- Effective feedback and coaching skills
- Awareness of compliance and controls audit
- Strong communication skills, both written and verbal
Eligibility:
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Minimum 1 year in the current role
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 6 Aug 2026.
Quality Analyst at Concentrix — questions answered
What does the Quality Analyst role at Concentrix pay?
Concentrix does not publish a salary on this Quality Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Quality Analyst role at Concentrix based?
Concentrix lists this Quality Analyst role in IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Quality Analyst role at Concentrix still open?
The Quality Analyst posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 6 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Quality Analyst role at Concentrix?
Apply to the Quality Analyst at Concentrix role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Concentrix's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
