German Team Leader - CS
Concentrix
German Team Leader - CS at Concentrix is a full time role based in GRC Athens - Ilia Iliou 51, Greece. It was published on 20 July 2026 and was open at last check.
| Role | German Team Leader - CS |
|---|---|
| Company | Concentrix |
| Location | GRC Athens - Ilia Iliou 51, Greece |
| Employment type | Full Time |
| Published | 20 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
- Proven experience as a Team Leader/Supervisor is required
- Experience within the BPO sector is required
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal in English (B2 level or above) and German (C1 level or above)
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule Monday-Sunday in hybrid model between 8am-11pm on rotational shifts
Why Choose Us?
- Stable Future: Secure your career with an indefinite contract and enjoy 14 salaries per year.
- Financial Growth: Competitive remuneration and monthly performance bonuses.
- Everyday Benefits: Daily meal vouchers with Up Hellas Mastercard.
- Health Coverage: Additional health package.
- Global Career Pathways: Opportunities for international career advancement.
- Vibrant Community: Participate in exciting employee events and enjoy our lively culture.
- Wellness Focus: Access a free gym and wellness activities, and unwind at our rooftop cinema with Acropolis views.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 20 Jul 2026.
German Team Leader - CS at Concentrix — questions answered
What does the German Team Leader - CS role at Concentrix pay?
Concentrix does not publish a salary on this German Team Leader - CS listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the German Team Leader - CS role at Concentrix based?
Concentrix lists this German Team Leader - CS role in GRC Athens - Ilia Iliou 51, Greece, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the German Team Leader - CS role at Concentrix still open?
The German Team Leader - CS posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 20 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the German Team Leader - CS role at Concentrix?
Apply to the German Team Leader - CS at Concentrix role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Concentrix's own application page. Creating a profile is free and needs no card.
Related jobs you can win
Hand-picked roles that match this listing on skills, category and location — each scored to your profile inside OnJob.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.