Analyst III Infrastructure services
DXC Technology
Analyst III Infrastructure services at DXC Technology is a full time role based in IND - KA - BANGALORE, India. It was published on 8 August 2025 and was open at last check.
| Role | Analyst III Infrastructure services |
|---|---|
| Company | DXC Technology |
| Location | IND - KA - BANGALORE, India |
| Employment type | Full Time |
| Published | 8 August 2025 |
| Status | Open at last check |
Job Description:
Essential Job Functions:
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory.
- This job role requires working rotational / night shifts.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Create your free OnJob profile to apply — we'll take you to DXC Technology's application after sign-up. · Posted 8 Aug 2025.
Analyst III Infrastructure services at DXC Technology — questions answered
What does the Analyst III Infrastructure services role at DXC Technology pay?
DXC Technology does not publish a salary on this Analyst III Infrastructure services listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Analyst III Infrastructure services role at DXC Technology based?
DXC Technology lists this Analyst III Infrastructure services role in IND - KA - BANGALORE, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with DXC Technology before you apply.
Is the Analyst III Infrastructure services role at DXC Technology still open?
The Analyst III Infrastructure services posting at DXC Technology was open at OnJob's last check of the employer's careers page, having been published on 8 August 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Analyst III Infrastructure services role at DXC Technology?
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