Data Analyst
Concentrix
Data Analyst at Concentrix is a full time role based in IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road, India. It was published on 21 July 2026 and was open at last check.
| Role | Data Analyst |
|---|---|
| Company | Concentrix |
| Location | IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road, India |
| Employment type | Full Time |
| Published | 21 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
As a Data Analyst within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering performance analytics, quality assurance insights, and data-driven narratives that drive call centre operational excellence and improved customer outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful problems across call centre performance, quality assurance, and customer experience analytics.
- Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
- Conduct descriptive and diagnostic analytics to identify performance trends, attributes, and improvement opportunities
- Develop and maintain Power BI dashboards and reporting frameworks that provide clear, timely visibility of call centre performance
- Support quality assurance analytics by analysing call centre agent performance data and surfacing actionable insights
- Perform root-cause analysis on operational and customer experience issues to inform client decision-making
- Translate complex data into compelling, clear narratives for client stakeholders through effective data storytelling
- Collaborate with the Data Science team and client-facing consultants to align analytical outputs with client objectives
Key skills & knowledge:
- 3–5 years of experience in a data analyst or analytics role, preferably within a BPO, call centre, or customer experience environment
- Proficiency in Power BI and SQL
- Strong skills in R (preferred) or Python for handling and analysing large datasets
- Solid understanding of descriptive and diagnostic analytics techniques
- Experience in root-cause analysis and performance reporting
- Strong data storytelling and communication skills with the ability to present findings clearly to non-technical stakeholders
- Effective communication skills and the ability to communicate complex concepts to varying audience types
- Collaborative team player with a demonstrated ability to work effectively within a team environment
- Familiarity with call centre quality assurance frameworks and methodologies
- Exposure to Amazon Connect Customer Profiles or Genesys Cloud CX
- Experience in open-source interactive tools like Shiny (preferred) or Dash.
Educational Qualification : Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 21 Jul 2026.
Data Analyst at Concentrix — questions answered
What does the Data Analyst role at Concentrix pay?
Concentrix does not publish a salary on this Data Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Data Analyst role at Concentrix based?
Concentrix lists this Data Analyst role in IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Data Analyst role at Concentrix still open?
The Data Analyst posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 21 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Data Analyst role at Concentrix?
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