Senior Lead Software Engineer

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Lead Design and Architecture: Architect, design, and develop highly scalable and robust software solutions, leveraging your deep technical expertise in backend systems.

• Ownership of Full Project Lifecycle: Drive projects from conception through implementation, testing, deployment, and maintenance.
• Mentor and Develop Talent: Guide and mentor junior engineers, promoting best practices in architecture, design, coding standards, and agile methodologies.
• Collaboration Across Teams: Work collaboratively with geographically distributed teams in a highly collaborative and ever-evolving environment. Engage with product managers, engineers, and business leaders to deliver impactful products.
• Adhere to Engineering Standards: Ensure adherence to standard software engineering practices and advocate for coding excellence and continuous improvements.
• Drive Innovation: Push boundaries with creative solutions and adopt emerging technologies that can solve complex problems or enhance platform performance. • Communicate Technical Decisions: Clearly articulate architectural challenges, solutions, and opportunities to technical and non-technical stakeholders, including senior leadership.

What Makes You Qualified

• Educational Background: B.Tech or M.Tech in Computer Science or equivalent, with an excellent academic record.
• Extensive Development Experience: 7+ years of experience in software development, primarily in backend systems.
• Proficiency in Key Technologies: Expertise in Java, NodeJS, or Scala and relevant frameworks. • Data Expertise: Experience working with MySQL, Redis, Cassandra, DynamoDB, MongoDB, Kafka, and similar technologies.
• Scalable Systems Knowledge: Proven experience in designing, building, and evolving large-scale, complex software projects.
• Cloud Expertise: Hands-on experience in developing scalable Cloud-based services on AWS or Azure.
• Problem-Solving Prowess: Strong programming skills with a focus on solving technical challenges and delivering elegant solutions.
• Adaptability and Curiosity: Ability and interest in quickly learning new technologies and adapting to new environments.
• Leadership and Mentorship: A self-starter with a proven ability to lead, mentor, and inspire junior team members.
• Collaboration and Communication: Strong team player with excellent verbal and written communication skills, able to work across geo-distributed teams

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here .

To learn more about all-things-Sprinklr, visit our candidate resource hub here .

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.