Lead - SD Management - WFM
Sutherland
Lead - SD Management - WFM at Sutherland is a full time role based in Johannesburg, //GP, Johannesburg, //GP, South Africa. It was published on 14 October 2025 and was open at last check.
| Role | Lead - SD Management - WFM |
|---|---|
| Company | Sutherland |
| Location | Johannesburg, //GP, Johannesburg, //GP, South Africa |
| Employment type | Full Time |
| Published | 14 October 2025 |
| Status | Open at last check |
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Leads in this role get to: Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
Our most successful candidates will have: - Excellent Data Mining skills - Ability to think outside of traditional role to evaluate business implications - Ability to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 14 Oct 2025.
Lead - SD Management - WFM at Sutherland — questions answered
What does the Lead - SD Management - WFM role at Sutherland pay?
Sutherland does not publish a salary on this Lead - SD Management - WFM listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Lead - SD Management - WFM role at Sutherland based?
Sutherland lists this Lead - SD Management - WFM role in Johannesburg, //GP, Johannesburg, //GP, South Africa, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Lead - SD Management - WFM role at Sutherland still open?
The Lead - SD Management - WFM posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 14 October 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Lead - SD Management - WFM role at Sutherland?
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