Global Time Management - Lead (Officer)

Who we are

We’re a team of GHR professionals from a variety of different industries, based in the UK, Poland and India, covering all major time zones that State Street operate in across APAC, EMEA and the Americas

What we do

We provide end to end time and attendance services to employees and managers across State Street globally, including technology solution deployment, SME leads on multiple business projects, service transitions, employee experience, process improvement and more

Our Partners

GHR Technology, Global Time Administration, and local SMEs in region / country

Our Stakeholders

HR Business Partners, Heads of HR, Employee Relations, Benefits, HR Operations & Payroll

Employee Experience focuses on robust oversight and effective delivery of Time activities, continuously enhancing the Employee Experience through self-service content to empower and support our workforce.

Specific Responsibilities

You’ll be responsible for:

• Leading the prioritisation of Employee Experience across the function,
• Ensuring that our service to employees is delivered to a consistently high standard across our BAU time processes and contact methods
• Identify, assess, make recommendations, plan and deliver process improvements to simplify BAU and enhance experience for employees, managers and admin
• Owning, managing and resolving escalation cases
• Developing and maintaining Process Library containing employee / manager facing materials, and Admin materials
• Reviewing and enhancing time related business processes in our HR technology systems including MyWorkday, and others where required i.e. Enova in Poland
• Partnering with other functional leads to develop enhanced service offerings including self-service, response handling standardisation and more

Additional Duties

You’ll also be expected to :

• Conduct 1st line management of direct reports including 121’s, performance management, coaching and development
• Manage a group of Stakeholders from other HR functions
• Support on delivery of overall functional strategy
• Deputize for the Global Time Management - Manager when required e.g. covering periods of leave

The Person

Your experience

You’ll be experienced in:

• Leading and managing multiple initiatives at the same time
• Creating and maintaining project materials that can be used as best in practice
• Partnering with other functions to deliver on employee experience improvements
• HR systems including MyWorkday, and others
• Operational HR functions and processes
• Risk mitigation
• Leading / managing customer centric professionals

Your skills

You’ll be skilled in:

• Customer Service
• Stakeholder management
• Performing as an Individual Contributor and part of a wider team
• Partnering with others, driving the conversation where required
• Taking ownership and responsibility for your Service Line and the expected deliverables
• Confident, effective communication, written and verbal
• Excellent time management skills, with the ability to reprioritize workload
• MS Office applications
• HR systems including MyWorkday

Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​
• Gold Medical Package for employees and their families (partner and children)​
• Premium life insurance package and private pension plan​
• Wide range of soft skills training, technical workshops, language classes and development programs​
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​
• Variety of well-being programs​
• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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