Retiree Services Client Service Manager, Officer
State Street
Retiree Services Client Service Manager, Officer at State Street is a full time role based in Massachusetts, United States of America. The listing states pay of $60k–$90k. It was published on 13 July 2026 and was open at last check.
| Role | Retiree Services Client Service Manager, Officer |
|---|---|
| Company | State Street |
| Location | Massachusetts, United States of America |
| Employment type | Full Time |
| Pay (as listed) | $60k–$90k |
| Published | 13 July 2026 |
| Status | Open at last check |
The Client Service Manager, Officer will be a point of contact for Retiree Services client relationships, activities and client inquiries. This person will monitor and oversee the performance of all business unit Shared Service Teams, global CoEs and India operations as it relates to the overall service delivery for our clients. Ensuring the benefit payments of defined benefit and defined contributions are accurately processed and disseminated in a timely manner is essential to this role. Prompt follow up on exception situations and facilitating timely problem resolution to mitigate risk to the corporation are required.
Job Description o Under moderate supervision, responsible for supporting the management of client relationships.
o Responsible for the day to day interaction and successful relationship with Client Service Operations & other business units.
o Ensures client issues are satisfactorily resolved by responding to and/or escalating as appropriate.
o Works closely with all internal business units. Facilitates communication to ultimately ensure an effective operating environment. Works closely with senior management to keep them informed of new developments, service issues and new business opportunities.
o Provides overall project support for all client related initiatives. Acts as a liaison between client and internal departments to ensure successful payment processing.
o Supports conversion/start-up of new client relationships into the department. With significant input/contact with Client Service Operations, and AVP or VP.
Other duties as assigned o During the course of day-to-day operations, employees are may observe unusual or potentially suspicious transaction activity. The specific scenarios and escalation methods are detailed in the relevant procedures and employees are required to follow these procedures ensuring that they identify unusual or potentially suspicious transaction activity and escalate appropriately.
o Responsible for supporting AVPs or VPs in managing client relationships. Responsible for a variety of activities in support of client relationships.
o BS/BA degree required. Must have a minimum of 5 years of related experience, preferably in financial services industry. Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must. Must possess leadership skills. Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus. MBA desirable. Ability to travel up to 15%. In-office required four days per week.
o Reports to AVP or above
Salary Range:
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Create your free OnJob profile to apply — we'll take you to State Street's application after sign-up. · Posted 13 Jul 2026.
Retiree Services Client Service Manager, Officer at State Street — questions answered
What does the Retiree Services Client Service Manager, Officer role at State Street pay?
The Retiree Services Client Service Manager, Officer at State Street listing states pay of $60k–$90k for the Massachusetts, United States of America position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Retiree Services Client Service Manager, Officer role at State Street based?
State Street lists this Retiree Services Client Service Manager, Officer role in Massachusetts, United States of America, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with State Street before you apply.
Is the Retiree Services Client Service Manager, Officer role at State Street still open?
The Retiree Services Client Service Manager, Officer posting at State Street was open at OnJob's last check of the employer's careers page, having been published on 13 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Retiree Services Client Service Manager, Officer role at State Street?
Apply to the Retiree Services Client Service Manager, Officer at State Street role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to State Street's own application page. Creating a profile is free and needs no card.
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