Complaints Manager
Fundingcircle
Complaints Manager at Fundingcircle is a full time role based in London, England, United Kingdom. Listed skills: Collections and Recoveries & Litigation. It was published on 3 September 2026 and was open at last check.
| Role | Complaints Manager |
|---|---|
| Company | Fundingcircle |
| Location | London, England, United Kingdom |
| Employment type | Full Time |
| Skills listed | Collections and Recoveries & Litigation |
| Published | 3 September 2026 |
| Status | Open at last check |
We’re on a mission to back the UK’s small businesses like no one else 🚀
Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!
[Read our Impact Report] | [See our Trustpilot]
The role ⚡
📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits
You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.
- Lead the day-to-day operations of the complaints team, managing capacity to ensure high productivity and adherence to internal and regulatory deadlines.
- Manage, coach, and develop a team of five complaints officers, setting clear expectations and completing regular, thorough quality reviews on their output.
- Act as the escalation point for complex, sensitive, or high-impact complaints.
- Make fair, evidence-based decisions consistent with FCA DISP, GDPR, and FOS expectations.
- Manage risk registers and risk tickets to proactively mitigate potential issues.
- Develop and implement strategies, policies, and procedures specific to complaints operations.
- Partner with teams across the business to fix recurring customer issues at the source.
- Identify and communicate complaint trends, emerging risks, and regulatory changes to senior stakeholders.
- Identify opportunities to use AI responsibly throughout the complaint handling journey.
What we’re looking for 🌱
We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.
- Experience managing a complaints team, ideally within fintech, banking, or financial services.
- Proven ability to drive strong performance through coaching, mentoring, and identifying development opportunities on both an individual and team level.
- Strong practical knowledge of FCA DISP and the FOS complaints process, coupled with experience personally managing complex escalations.
- A strong track record of using complaint data to identify trends, improve processes, and confidently present these insights to stakeholders at all levels.
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us? 💜
We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
Create your free OnJob profile to apply — we'll take you to Fundingcircle's application after sign-up. · Posted 3 Sept 2026.
Complaints Manager at Fundingcircle — questions answered
What does the Complaints Manager role at Fundingcircle pay?
Fundingcircle does not publish a salary on this Complaints Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Complaints Manager role at Fundingcircle based?
Fundingcircle lists this Complaints Manager role in London, England, United Kingdom, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Fundingcircle before you apply.
What skills does the Complaints Manager role at Fundingcircle require?
The Complaints Manager at Fundingcircle listing names Collections and Recoveries & Litigation. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Complaints Manager role at Fundingcircle still open?
The Complaints Manager posting at Fundingcircle was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Complaints Manager role at Fundingcircle?
Apply to the Complaints Manager at Fundingcircle role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Fundingcircle's own application page. Creating a profile is free and needs no card.
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